Kiyannie Franco
Philadelphia
Summary
Dedicated Medical Clerk at Delaware Valley Community Health Inc., recognized for enhancing patient satisfaction through exceptional customer service and efficient handling of financial transactions. Proficient in HIPAA compliance and patient charting, I excel in organizational skills and critical thinking, ensuring a secure and welcoming environment for all patients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Clerk
Delaware Valley Community Health Inc.
11.2023 - Current
- Ensured compliance with HIPAA regulations by securely storing sensitive patient information both physically and electronically.
- Followed up with providers to address requests and concerns.
- Supported clinic''s financial health by efficiently processing copayments, insurance claims, and generating accurate billing statements for patients.
- Facilitated smooth patient discharge process by providing clear instructions and answering any questions regarding prescribed medications or follow-up care.
- Contributed to clinic''s positive reputation by consistently delivering exceptional customer service to patients during their visit.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
Education
Certified Medical Assistant Certification
National Institute For Medical Assistant
04-2025
High School Diploma -
Kensington Health Sciences Academy
2463 Emerald Street06-2022
Skills
- Strong organizational skills
- Copying documents
- Time management
- HIPAA regulations
- Critical thinking
- Active listening
- Decision-making
- Computer software proficiency
- Patient charting
- Scheduling appointments
- Patient confidentiality maintenance
- Medical terminology
- Financial transactions handling
- HIPAA compliance
- Data entry
- Document scanning
- EMR / EHR
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Medical Clerk
Delaware Valley Community Health Inc.
11.2023 - Current
Certified Medical Assistant Certification
National Institute For Medical Assistant
High School Diploma -
Kensington Health Sciences Academy
Similar Profiles
Brenda Lemus-RivasBrenda Lemus-Rivas
Patient Care Assistant at Delaware Valley Community Health Inc.Patient Care Assistant at Delaware Valley Community Health Inc.
Priscilla FigueroaPriscilla Figueroa
Certified Community Health Worker at Delaware Valley Community Health Inc.Certified Community Health Worker at Delaware Valley Community Health Inc.
Ashley Rosa RamosAshley Rosa Ramos
Security Officer at Delaware Valley Community Health Inc.Security Officer at Delaware Valley Community Health Inc.