Kodie James
Mont Alto
Summary
Active DoD Secret Clearance as of 11/2024. Senior Data Analyst with strong skills in data analysis, visualization, and dashboard development. Expertise in converting complex datasets into actionable insights to improve business decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
Fiserv
Hagerstown
11.2018 - Current
- Analyzed large datasets to identify trends and insights for business decisions.
- Visualized data insights from predictive analytics results using Tableau and Power BI tools.
- Built dashboards using Power BI tools to visualize real-time analytics from large datasets stored in the Data Warehouse.
- Developed KPI dashboards using Power BI that provided visibility into operational performance metrics.
- Collaborated with business teams to understand data requirements and deliver solutions.
- Designed and maintained data models for reporting and analytics purposes.
- Created dashboards using BI tools to visualize key performance indicators.
- Provided training sessions for team members on SQL best practices and tools usage.
Security Officer
Leidos
Gaithersburg
12.2023 - 11.2024
- Monitored premises for unauthorized access and potential security threats.
- Conducted routine patrols to ensure safety and compliance with regulations.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement.
- Inspected security equipment and reported maintenance needs to management.
Data Analyst
Fiserv
Hagerstown
07.2022 - 10.2024
- Maintained documentation of all the processes related to Data Analysis.
- Translated raw data into meaningful information using statistical techniques.
- Leveraged SQL queries to extract, transform and load data into databases.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Implemented new data analysis methodologies and data visualization techniques.
Call Center Supervisor
Fiserv
Hagerstown
06.2021 - 07.2022
- Supervised daily operations of call center team to ensure efficient service delivery.
- Trained new agents on customer service protocols and software usage.
- Resolved escalated customer inquiries to maintain satisfaction and loyalty.
- Collaborated with management to implement process improvements and best practices.
- Monitored calls for quality assurance purposes.
- Provided guidance, training, coaching and mentoring to call center team members.
Senior Computer Helpdesk Technician
Fiserv
Hagerstown
02.2020 - 06.2021
- Managed customer inquiries through phone and email channels effectively.
- Resolved customer complaints by providing accurate information and solutions.
- Trained new team members on call center procedures and best practices.
- Monitored team performance metrics to identify areas of improvement and set goals accordingly.
- Provided timely resolutions to customer inquiries, complaints, and issues.
Computer Helpdesk Technician
Fiserv
Hagerstown
11.2018 - 02.2020
- Provided technical support to end-users via phone and remote assistance.
- Diagnosed hardware and software issues on various operating systems.
- Managed ticketing system to track and resolve user inquiries efficiently.
Supervisor
Advanced Auto Parts
Waynesboro
08.2015 - 11.2018
Education
Associate of Arts - Graphic Design
Hagerstown Community College
Hagerstown, MD05-2017
Associate of Science - Computer Science
Hagerstown Community College
Hagerstown, MD05-2016
Skills
- Data visualization and dashboard development
- SQL querying and data modeling
- Predictive analytics
- Business intelligence
- Attention to detail
- Power BI
Certification
- Security + Certificate
Timeline
Security Officer
Leidos
12.2023 - 11.2024
Data Analyst
Fiserv
07.2022 - 10.2024
Call Center Supervisor
Fiserv
06.2021 - 07.2022
Senior Computer Helpdesk Technician
Fiserv
02.2020 - 06.2021
Senior Data Analyst
Fiserv
11.2018 - Current
Computer Helpdesk Technician
Fiserv
11.2018 - 02.2020
Supervisor
Advanced Auto Parts
08.2015 - 11.2018
Associate of Arts - Graphic Design
Hagerstown Community College
Associate of Science - Computer Science
Hagerstown Community College
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