Kofoworola Carew
Houston
Summary
Experienced providing top-notch customer service in a diverse and dynamic environments. Adept at resolving customer complaints and generating repeat business. Well-known for providing solutions to diverse problems and helping customers find desired items. Hardworking, attentive, reliable, and a dependable worker that is focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Apex Systems
Houston
2024.06 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
Customer Service Representative/HR
G&G resources
Houston
2022.05 - 2023.11
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Documented detailed notes in CRM system to track customer interactions.
- Resolved product and service issues promptly.
- Addressed customer concerns and complaints and resolved issues promptly.
- Returned customer calls and responded to inquiries and complaints.
- Navigated multiple systems to identify source of issue.
- De-escalated customer complaints using specialized communication techniques.
- Communicated with clients over phone, email and chat platforms.
- Built strong knowledge of product line to assist customers in selecting products.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Offered products and services to meet customers' needs and goals.
Customer Resolution Specialist
Amazon
Houston
2020.08 - 2022.01
- Updated customer accounts with current personal and purchasing information.
- Provided customer service and resolution to inquiries received via telephone, email, and web.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medication Aide
Belmont Village Senior Living
Houston
2018.06 - 2020.07
- Educated patients on medication purposes, dosages, and potential side effects.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY2026-12
Associate of Arts - Social Administration And Development
University of Lagos
Lagos Nigeria 2017-07
Some College (No Degree) -
United States Army
Houston, TXSkills
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Communication
- Problem-resolution
- Customer support skills
- Teamwork
- CRM software
Timeline
Customer Service Representative
Apex Systems
2024.06 - Current
Customer Service Representative/HR
G&G resources
2022.05 - 2023.11
Customer Resolution Specialist
Amazon
2020.08 - 2022.01
Medication Aide
Belmont Village Senior Living
2018.06 - 2020.07
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Arts - Social Administration And Development
University of Lagos
Some College (No Degree) -
United States Army