- Volunteering
- Clinical Psychology
- Participating in local clean-up initiatives
- Volunteer Work
- Personal Development and Self-Improvement
- Helping others in need
- Hiking
- Reading
- Team Sports
Konata Brown-King
Pittsburgh
Summary
Results-driven professional with experience in team collaboration and leadership within fast-paced environments. Demonstrated ability to foster a welcoming atmosphere and improve operational efficiency. Committed to enhancing customer satisfaction through attention to detail and effective communication. I've gained immense experience with teamwork and individual efficiency. In all my work I've been promoted or given team leading jobs, training others, and watching over other team members. I'm a hard worker who is eager to gain knowledge and be a beneficial factor to your organization in any way I can.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
Pittsburgh, PA
06.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Delivered food and beverages efficiently to ensure timely service for guests.
- Engaged with guests to foster a welcoming atmosphere, enhancing overall satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Delivery Associate
Amazon
Pittsburgh, PA
05.2024 - 08.2025
- Operated delivery vehicle in compliance with traffic regulations and company policies.
- Delivered packages efficiently, ensuring on-time arrival while adhering to safety protocols.
- Utilized handheld devices for package tracking and route optimization.
- Maintained accurate records of deliveries and customer interactions for service improvement.
- Collaborated with team members to streamline delivery processes and enhance operational efficiency.
- Conducted routine vehicle inspections to ensure safety and reliability of transportation equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new associates on delivery procedures, safety standards, and best practices for efficiency.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
Team Member
Target
Pittsburgh, PA
11.2022 - 07.2025
- Assisted in training new team members on standard operating procedures and best practices.
- Participated in team meetings to discuss operational challenges and propose effective solutions.
- Assisted in the implementation of new policies and procedures designed to improve overall service quality within the hotel.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Shift Lead, closed the, was in charge of keeping the front end under control, and directed the other team members on breaks, placed in other positions to help areas in need.
Education
No Degree - Psychology
University of Pittsburgh
Pittsburgh, PA06-2028
Associate of Science - Liberal Arts And Sciences
Community College of Allegheny County
Pittsburgh, PA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Memory retention
- Team collaboration
- Team leadership
- Quick Learner
- Problem-solving
- Clear communication
- Attention to detail
- Leadership qualities
- Training and mentoring
- Team building
Accomplishments
- Supervised team of 25 staff member
- Earned an associates degree maintaining a 3.5 GPA and earned honors.
- Currently have a 3.6 GPA at The University of Pittsburgh
- Have leadership experience.
Interests
Timeline
Server
Texas Roadhouse
06.2025 - Current
Delivery Associate
Amazon
05.2024 - 08.2025
Team Member
Target
11.2022 - 07.2025
No Degree - Psychology
University of Pittsburgh
Associate of Science - Liberal Arts And Sciences
Community College of Allegheny County