Kora Schembri
Bethlehem
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Versatile and dynamic, with a proven track record at Giant Food Stores, I excel in strategic planning and team collaboration. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Facilitator
Giant Food Stores
07.2023 - Current
- Assisted customers by bringing groceries to their vehicles, providing efficient and friendly service.
- Directed shopper management and facilitated seamless service for Giant Direct.
- Managed customer concerns involving refunds, pricing issues, and the application of promotional coupons.
- Developed and managed the department's schedule to optimize workflow.
- Guided new staff through onboarding, fostering a smooth transition and quick adaptation.
- Improved customer satisfaction by effectively addressing and resolving complaints in a timely manner.
- Coordinated with various departments to ensure customer satisfaction with orders.
Checkout Coach
Giant Food Stores
04.2019 - 01.2023
- Led a team of cashiers and customer service associates, optimizing workflow and customer satisfaction.
- Effectively managed inventory levels at the checkouts, ensuring adequate stock of bags, receipt paper, and other necessary supplies.
- Conducted end-of-day till counts, ensuring precise cash handling and register reconciliation.
- Facilitated money transfers through Western Union, ensuring compliance with all regulations.
- Issued money orders with precision and attention to detail.
- Managed lottery machine operations, including ticket inventory and daily financial reconciliations.
- Handled opening cash office paperwork and balanced registers to ensure accurate financial records.
- Coordinated Brinks orders from the bank accurately.
- Completed certification at checkout school to enhance professional skills.
- Maintained adherence to alcohol sales laws by being certified.
Education
Associate of Science - Marketing
Northampton Community College
Bethlehem, PA06-2027
Associate of Science - Criminal Justice
Lehigh Carbon Community College
Schnecksville, PABachelor of Science - Psychology
Wilkes University
Wilkes-barre, PAHigh School Diploma -
Southern Lehigh High School
Center Valley, PA06-2021
Skills
- Strategic planning
- Staff management
- Community outreach
- Problem-solving
- Task delegation
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Facilitator
Giant Food Stores
07.2023 - Current
Checkout Coach
Giant Food Stores
04.2019 - 01.2023
Associate of Science - Marketing
Northampton Community College
Associate of Science - Criminal Justice
Lehigh Carbon Community College
Bachelor of Science - Psychology
Wilkes University
High School Diploma -
Southern Lehigh High School
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