KORTNI EIFFERT
Bloomsburg
Summary
KORTNI EIFFERT Hardworking and knowledgeable Customer Service Representative along with Patient Care Coordinator. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Reliable and quick at mastering new skills.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE REPRESENTATIVE
Touchstone Medical Imaging
06.2024 - 03.2025
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Blaise Alexander Family Dealerships
09.2022 - 02.2024
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Utilized strong interpersonal skills to build rapport with customers quickly.
- Served as a liaison between customers and internal departments for resolution of issues or complaints.
- Ensured high levels of customer service were maintained at all times.
- Handled escalated calls from customers who had unresolved issues.
- Identified needs of customers promptly and efficiently.
- Assisted in the development of new customer relationships by responding to inquiries and answering questions
CUSTOMER SERVICE AGENT
Sykes- Verizon
05.2021 - 08.2021
- As an employee at Sykes, I was in the training environment for 6 weeks where I was in a webex room with my trainers and I learned how to enhance customer's experiences, value the customer and of course solve the customers problems with the one call resolution method as well
- I have taken live calls, helped customers and continue to strive and provide solutions for customers
ARMY VETERAN
United States Armed Forces
10.2019 - 12.2020
- 15W (unmanned aircraft systems operator)
- Active duty for 14 months, went through basic training and advanced individual training, became a certified unmanned aircraft systems operator, holder of a secret security clearance
PATIENT CARE COORDINATOR, DOCTOR'S TECHNICIAN
Eyecenter Optometric
07.2018 - 10.2019
- As a patient care coordinator I greeted patients as they enter the office, answered phone calls, entered patient data, scheduled patient visits, coordinated multiple schedules, checked patients in and out for appointments, collected and took copies of insurance cards, posted visit charges and attached medical codes to claims for the billing department, kept the reception area clean and organized, collected copays and balances, prepared medical charts.
- As a doctor's technician I assisted with patient eye care and their examination, wrote up chief complaints of patients helping with the maintenance of records and handling some technical duties involving equipment and eyeglass preparation.
VOLUNTEER
Feed My Starving Children
09.2018 - 09.2018
- Packed meals alongside hundreds of other people for families in need all over the world
- These meals include vegetables, rice, vitamins and other nutrients.
VOLUNTEER
Amor - Mexico Missions Outreach
06.2018 - 07.2018
- Traveled to Tijuana, Mexico with Amor Ministries, lived in tents, hand mixed concrete, poured foundation for houses, built houses from the ground up for families in need for 1 month
TEAM MEMBER
Domino's Pizza
01.2017 - 10.2017
- Answered phone calls, filled out specific orders, made pizzas, and completed cash and credit card transactions with customers that came to pick up food orders
- Cleaned the store/kitchen and kept it sanitized properly
VOLUNTEER CHEER COACH
Ramona Pop Warner
01.2016 - 08.2017
- Coached young cheerleaders, choreographed dances and competition routines for the girls to perform at local football games and competitions across the nation.
ANIMAL CARETAKER
4h Club
01.2013 - 08.2017
- Raised a steer, paid for feed, participated in market show (quality of animal) and showmanship, sold in auction
ANIMAL CARETAKER
Future Farmers Of America (ffa)
01.2013 - 08.2016
- Raised a steer, paid for feed, participated in market show (quality of animal) and showmanship, sold in auction
Education
No Degree - General Studies
Sierra College
Rocklin, CAHigh school graduate or equivalency certificate (GED) -
Ramona High School
06.2017
Skills
- Helping and Advising Customers
- Appointment scheduling
- Patient greeting
- Electronic health records
- Phone etiquette
- Queue management
- Active Service
- Answering incoming phone calls
- Invoicing
- Medical Records
- Eyeglass Preparation
- Customer Service
- Inventory Management
- Preparing Food
- Volunteer
- Army
- Unmanned Aircraft Systems Operator
- Professionalism
- Adaptability
- Reliability
- Interpersonal Skills
- CRM Software
Certification
Unmanned Aircraft Systems Operator (Shadow RQ-7B), David J. Francis Major General, USA Commanding - Arizona, 06/01/2020
Military Service
Army, HONORABLE DISCHARGE, 10/2019, 12/2020, Active duty for 14 months, went through basic training and advanced individual training, became a certified unmanned aircraft systems operator, holder of a secret security clearance
References
References are available upon request
Timeline
PATIENT SERVICE REPRESENTATIVE
Touchstone Medical Imaging
06.2024 - 03.2025
BUSINESS DEVELOPMENT CENTER REPRESENTATIVE
Blaise Alexander Family Dealerships
09.2022 - 02.2024
CUSTOMER SERVICE AGENT
Sykes- Verizon
05.2021 - 08.2021
ARMY VETERAN
United States Armed Forces
10.2019 - 12.2020
VOLUNTEER
Feed My Starving Children
09.2018 - 09.2018
PATIENT CARE COORDINATOR, DOCTOR'S TECHNICIAN
Eyecenter Optometric
07.2018 - 10.2019
VOLUNTEER
Amor - Mexico Missions Outreach
06.2018 - 07.2018
TEAM MEMBER
Domino's Pizza
01.2017 - 10.2017
VOLUNTEER CHEER COACH
Ramona Pop Warner
01.2016 - 08.2017
ANIMAL CARETAKER
4h Club
01.2013 - 08.2017
ANIMAL CARETAKER
Future Farmers Of America (ffa)
01.2013 - 08.2016
No Degree - General Studies
Sierra College
High school graduate or equivalency certificate (GED) -
Ramona High School
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