Proficient in Microsoft Excel and Microsoft Word
Krista Gerber
Kersey,PA
Summary
Proven efficiency enhancer, adept in patient registration and problem-solving, significantly improved workflow at Penn Highlands Elk. Skilled in Microsoft Excel and confidentiality compliance, demonstrating a proactive approach to office organization and data accuracy. Excelled in multitasking, ensuring high customer satisfaction and strict adherence to HIPAA regulations. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Registration Clerk
Penn Highlands Elk
09.2000 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Assisted in processing patient payments via cash, checks and credit cards.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Welcomed as many as 40 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Confirmed patient demographics and updated practice management software for accuracy.
Data Entry Clerk
Osram Sylvania
11.1997 - 09.2000
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Used computer software to store and retrieve data.
Carry Out Clerk
BiLo Foods
05.1995 - 04.1998
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Intern
Susan l Frawley, CPA
Erie, PA
01.1997 - 04.1997
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Associate Degree - Accounting
Erie Business Center
Erie, PA05.1997
High School Diploma -
Elk County Christian (Catholic) High School
Saint Marys, PA05.1995
Skills
- Problem-Solving
- Patient Registration
- Payment Processing
- Registration data intake
- Experience with Microsoft Exel, Microsoft Word
- Insurance Verification
- Medical Terminology
- Office Organization
- Proactive Approach
- Confidentiality Compliance
- Initiative-taking
- Certified Outpatient Coder
- Typing Speed
- Pre-Registration Documentation
Certification
- Medical Billing Training - December 2023
- Anatomy & Physiology Training - February 2024
- Medical Terminology Training - March 2024
- Medical Coding Training - June 2024
Accomplishments
- Used Microsoft Excel to develop the departments schedule.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsPaid time off401k matchPaid sick leaveSoftware
Timeline
Registration Clerk
Penn Highlands Elk
09.2000 - Current
Data Entry Clerk
Osram Sylvania
11.1997 - 09.2000
Intern
Susan l Frawley, CPA
01.1997 - 04.1997
Carry Out Clerk
BiLo Foods
05.1995 - 04.1998
Associate Degree - Accounting
Erie Business Center
High School Diploma -
Elk County Christian (Catholic) High School
- Medical Coding Training - June 2024
- Medical Billing Training - December 2023
- Medical Terminology Training - March 2024
- Anatomy & Physiology Training - February 2024
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