Krista Harriman
Mifflinburg
Summary
Dynamic General Manager with a proven track record at Bjs M Street Tavern and Oyster Bar, excelling in leadership and operations management. Enhanced customer satisfaction through effective problem resolution and staff training, fostering a motivated team. Skilled in inventory control and relationship building, driving revenue growth while maintaining a safe, organized environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Bjs M Street Tavern and Oyster Bar
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- I am currently Managing both bjs locations, helping the new manager with Danville while also still managing selinsgrove whenever my help is not needed in the Danville location
Head Server/ Server/ Busser
Bjs Market Tavern and Oyster Bar
04.2012 - 06.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Education
Mifflinburg Area School District
Mifflinburg, PA06.2014
Certified Nursing Assistant - Health Education
Sun Area Technical Institute
New Berlin, PA06.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Relationship building
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Motivation
Certification
Ramp
Timeline
General Manager
Bjs M Street Tavern and Oyster Bar
06.2024 - Current
Head Server/ Server/ Busser
Bjs Market Tavern and Oyster Bar
04.2012 - 06.2024
Mifflinburg Area School District
Certified Nursing Assistant - Health Education
Sun Area Technical Institute
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