Krista La Fleur
Philadelphia,PA
Summary
Experienced Solutions Consultant with a strong background in customer-facing roles and health tech space. Proven track record in leading product demonstrations, managing complex implementations, and ensuring client satisfaction.
Overview
11
11
years of professional experience
Work History
Solution Consultant
Amwell
05.2023 - Current
- Participate as an expert resource in key presentations by leading product demonstrations and overviews for customers, investors and business partner meetings
- Collaborate with Product Management to master the Amwell product suite and its key features, capabilities, and limitations
- Participate as a core team at major industry events
- Review RFP responses for accuracy and completeness
- Work with Commercial Enablement and Training to provide ongoing product education to Sales and Account Management
Implementation Manager
Amwell
08.2020 - 05.2023
- Lead go-live activities, observing results, refining, and driving continuous delivery improvement
- Manage implementation of varying levels of complexity from enterprise kickoff through launch
- Collaborate effectively with cross functional teams
- Conduct detailed client workflow discussions, with an accurate understanding of product capabilities
- Accurately communicate project milestones and associated requirements and potential risks
- Ensure high level of client engagement and satisfaction through weekly meetings
Executive Assistant
Amwell
09.2018 - 08.2020
- Maintaining complex calendars by planning and scheduling for 4 executives
- Coordinating in office and out of office events (ie
- Holiday parties, outings)
- Working with department budgets, making sure we stay on track
- Solving issues daily by being the liaison between departments
- Maintaining and updating the Organizational Charts
- Completing expense reports and booking travel in a timely manner
Human Resources Assistant
Surface Oncology
04.2017 - 09.2018
- Create and update Social Media Accounts
- Provide clerical and administrative support to Human Resources team
- Responsible for scheduling all employee orientation and training, ensuring completion by applicable departments
- Maintain confidentiality of all Human Resources information
Administrative Assistant
Surface Oncology
05.2017 - 04.2018
- Schedule Interviews and meetings
- On-board new employees
- Support CEO, when needed
- Assist in the ordering, receiving, stocking and distribution of office supplies
- Assist in Intellectual Properties
Enterprise Scheduling Coordinator
Fleetmatics
10.2013 - 11.2016
- Manage and schedule customer enterprise accounts for over 500+ units, while maintaining a high level of organization
- Lead weekly conference calls with customers
- Handle numerous outbound calls and emails daily
- Work closely with other Fleetmatics teams and employees to ensure successful installations, including sales representatives, customer care, strategic accounts team, production, etc
Education
Bachelor of Arts - Communication Studies
Plymouth State University
Plymouth, NH12.2012
Skills
- Salesforce
- Looker
- SmartSheet
- Confluence
- JIRA
- Highspot
- SharePoint
- Microsoft Office Suite
- Project Management
- Implementation and Support background
- Miro Board
Timeline
Solution Consultant
Amwell
05.2023 - Current
Implementation Manager
Amwell
08.2020 - 05.2023
Executive Assistant
Amwell
09.2018 - 08.2020
Administrative Assistant
Surface Oncology
05.2017 - 04.2018
Human Resources Assistant
Surface Oncology
04.2017 - 09.2018
Enterprise Scheduling Coordinator
Fleetmatics
10.2013 - 11.2016
Bachelor of Arts - Communication Studies
Plymouth State University
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