KRISTAL CAMPBELL
Philadelphia
Summary
Patient Access Representative with expertise in administrative functions supporting patient care. Proven ability to handle complex issues with diplomacy and effective problem-solving skills. Strong communication and time management capabilities, ensuring efficient operations. Consistently maintains high accuracy in medical records management.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Urology of Virginia
Virginia Beach
08.2025 - 12.2025
- Managed patient scheduling for urology appointments and consultations efficiently.
- Verified insurance coverage and processed patient registration documents accurately.
- Maintained precise records in electronic health record system to support clinical operations.
- Handled high volume of incoming calls, delivering exceptional customer service to patients and families.
Lead Front Desk Medical Receptionist
ProjectHome
Philadelphia
03.2013 - 05.2025
- Executed patient scheduling and registration to facilitate medical office visits.
- Assisted with insurance verification to accelerate billing for patients and providers.
- Processed medical records requests from external providers in compliance with regulations.
- Provided administrative support by assisting medical staff with clerical tasks.
- Managed inventory by placing supply orders and restocking clerical areas.
- Answered telephone inquiries, offering office information and directing calls to appropriate staff.
Medical Billing Representative
Quest Diagnostics
Philadelphia
03.2011 - 11.2011
- Posted and adjusted insurance company payments for compliance and accuracy.
- Researched CPT and ICD-9 coding discrepancies to verify reimbursement accuracy.
- Evaluated patients' financial statuses to develop appropriate payment plans.
Education
High School Diploma - Philadelphia
Little Flower Catholic High Schools For Girls
Philadelphia09.1985
Skills
- Microsoft Office proficiency
- Multi-line telephone systems
- Verbal and written communication
- Organizational skills
- Time management
- Electronic medical records (EMR)
- ICD-10 coding knowledge
- HIPAA compliance
- Medical terminology expertise
- Patient scheduling and administration
References
References available upon request.
Timeline
Patient Access Representative
Urology of Virginia
08.2025 - 12.2025
Lead Front Desk Medical Receptionist
ProjectHome
03.2013 - 05.2025
Medical Billing Representative
Quest Diagnostics
03.2011 - 11.2011
High School Diploma - Philadelphia
Little Flower Catholic High Schools For Girls