KRISTAN MILLER

Manage patient accounts by researching and resolving billing discrepancies and outstanding balances.

• Analyze EOBs and remittance advice to identify payment variances and claim issues.
• Verify insurance eligibility, benefits, and coverage requirements.
• Monitor accounts receivable and follow up on unpaid claims.
• Collaborate with coding, billing, and clinical departments to improve reimbursement outcomes.
• Maintain compliance with HIPAA regulations and payer guidelines.
• Utilize EHR systems, billing software, and payer portals to manage account activity.
• Achieved 94% Accuracy
• Maintained daily account limit of 16 accounts completed

• Assisted customers with fitting room usage, ensuring satisfaction and effective service.
• Maintained clean and organized fitting room area to enhance shopping experience.
• Monitored inventory levels of merchandise in fitting rooms, facilitating timely restocking.
• Collaborated with team members to improve workflow efficiency during peak hours.
• Answered customer telephone calls to provide information about store policies and available merchandise.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring consistent balance at shift end.
• Assisted in training new cashiers on operational procedures and customer interaction techniques.
• Monitored inventory levels, facilitating timely restocking of merchandise as needed.
• Greeted customers entering store and responded promptly to customer needs.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Coordinated patient scheduling and managed appointment reminders to optimize daily operations.
• Streamlined patient check-in process, enhancing overall office efficiency and patient experience.
• Maintained accurate patient records using dental practice management software to ensure compliance.
• Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
• Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.

• Submitted electronic insurance claims through Eaglesoft.
• Managed claim attachments through NEA.
• Posted insurance payments and monitored aging claims.
• Calculated patient responsibility and prepared treatment estimates.
• Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
• Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
• Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
• Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
• Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
• Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.

• Managed patient scheduling, insurance updates, and office operations.
• Maintained daily reports and coordinated provider schedules.
• Utilized Eaglesoft, Dental Intel, and RevenueWell systems.
• Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.

• Processed dental claims efficiently, ensuring adherence to company policies and industry regulations.
• Reviewed radiographs and periodontal charting to support claims adjudication.
• Interpreted clinical documentation and insurance guidelines.
• Prepared cases for dental advisor review.
• Received multiple quality and productivity awards for accuracy and efficiency.
• Mentored junior staff on best practices in claims processing, enhancing team performance and knowledge retention.
• Provided support during internal and external audits, ensuring accurate representation of the company''s claim history.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

• Processed dental authorizations and appeals.
• Managed incoming and outgoing mail, emails, and faxes.
• Supported case managers with administrative and documentation tasks.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.