Results-driven professional specializing in customer service and patient access. Known for delivering exceptional support, managing inquiries, and fostering positive relationships. Committed to utilizing data entry skills and empathy to enhance overall client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Highmark Blue Cross Blue Shield
Pittsburgh, PA
03.2024 - Current
Resolved customer inquiries regarding insurance coverage and benefit eligibility.
Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
Managed incoming patient inquiries, ensuring accurate information delivery and timely response.
Utilized electronic health record systems to document interactions and track patient appointments.
Patient Access Representative
UPMC Magee Women's Hospital
Pittsburgh, PA
01.2021 - 02.2024
Facilitated patient registration processes, ensuring accurate data entry within electronic health record systems.
Coordinated insurance verification and pre-authorization to streamline patient access and minimize delays.
Enhanced patient experience by effectively resolving inquiries and addressing concerns promptly.
Trained new staff on hospital policies, procedures, and software applications to ensure compliance and efficiency.
Work From Home Agent
CVS Caremark
Pittsburgh, PA
06.2019 - 01.2021
Provided exceptional customer service by addressing inquiries and resolving issues effectively.
Utilized call center software to track interactions and ensure accurate documentation of customer issues.
Delivered exceptional customer service by resolving inquiries and complaints promptly.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.