Kristen Blouse
Windsor
Summary
Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always eager to learn new things. Many years working in customer service. Experienced to take on any position or task given.
Overview
19
19
years of professional experience
Work History
Patient Financial Services Representative I
Wellspan, Specialty Team
04.2025 - Current
- Edit and submit medical claims to various insurance plans
- Accounts receivables, follow up on payments from insurances
- Monthly statements sent to the Clients for Client billing
- Open communication with clients in order to provide and receive important information
Contact Center Assistant (MCC)
Wellspan Neurosciences
01.2023 - 04.2025
- Answer phones for approximately 27 different offices
- Take detailed messages, document and forward to specific dept
- Schedule appointments from referrals
- Follow certain protocol for each office
Physician Office Assistant
Wellspan Eye Center
10.2018 - 01.2023
- Check in /check out
- Phone calls
- Faxes
- Filing, pulling/prepping charts
- Referrals
- Scheduling various appts
- Many more tasks and anything else needed
Precertification Specialist
OSS Health
10.2017 - 10.2018
- Worked on getting patient’s procedure precertified with their insurance, in order for it to be paid
- Was in close communication with the doctors in order to get precertification
- Worked with insurances and spoke with them in detail
- Involved with Peer to Peer to get denial overturned
Ophthalmic Technician
PA Retina Specialists
04.2010 - 10.2017
- Operated equipment for pt exams, prepared pts for exams and surgeries
- Triaged phone calls from pts and outside contacts
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Explained pre-op procedures, reviewed surgical plans to pt
- Counted inventory, compiled supplies list
- Applied eye meds to pt
- Assisted doctor in laser treatments and certain procedures
- Cleaned and sterilized instruments
Insurance Billing Specialist
Memorial Hospital (Business Office)
06.2007 - 04.2010
- Verified pts insurance coverage
- Submitted UB)$ and 1500 claims, electronically and manually
- Followed up on ins pymts/accts recv
- Reviewed medical records
- Interacted with multiple drs/offices
- Worker’s comp and auto accident claims
- Various monthly/weekly reports
- Utilized various websites for multiple tasks
- Applied great customer service skills
- Multitasked and worked well independently
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PASkills
- Multiple Software Proficiency
- Teamwork
- Data Entry
- Clerical Support
- Flexible and Adaptable
- Self-Motivated
Timeline
Patient Financial Services Representative I
Wellspan, Specialty Team
04.2025 - Current
Contact Center Assistant (MCC)
Wellspan Neurosciences
01.2023 - 04.2025
Physician Office Assistant
Wellspan Eye Center
10.2018 - 01.2023
Precertification Specialist
OSS Health
10.2017 - 10.2018
Ophthalmic Technician
PA Retina Specialists
04.2010 - 10.2017
Insurance Billing Specialist
Memorial Hospital (Business Office)
06.2007 - 04.2010
High School Diploma -
Red Lion Area Senior High School
Additional Information
I have worked in a variety of positions over the years. All of them included customer service. I have always felt like that was a strong asset of mine. Also, with having front office, technician and also billing/insurance skills, I feel as though I am well-rounded and experienced to take on any position.