KRISTEN DASILVA
Levittown
Summary
Dynamic healthcare operations leader with extensive experience driving efficiency and growth in high-volume practices. Oversees daily operations and strategic initiatives for two ENT practices, enhancing patient access and satisfaction while managing a team of 15, resulting in a significant increase in practice performance.
Overview
22
22
years of professional experience
Work History
Practice Manager
Thomas Jefferson University Physicians
01.2019 - Current
- Provided executive operational leadership for operations at Jefferson Health's Yardley and Torresdale ENT practices.
- Directed daily operations, staffing, provider support, patient access initiatives, financial stewardship, workflow redesign, quality improvement, and regulatory compliance to support practice growth.
- Jefferson Health's Yardley and Torresdale ENT practices.
Administrative Assistant / Office Lead
Thomas Jefferson University Physicians
01.2015 - 01.2019
- Led front-office operations, managing senior surgical scheduling, provider templates, authorizations, referrals, Epic workflows, and charge reconciliation to ensure smooth patient flow.
- Coordinated office activities and ensured smooth daily operations.
- Managed scheduling for physicians and maintained calendar appointments efficiently.
- Assisted in preparing patient documentation and maintaining accurate records.
Medical Billing Specialist
Thomas Jefferson University Physicians
01.2005 - 01.2015
- Developed expertise in physician billing, revenue cycle management, insurance verification, coding support, and multi-specialty charge management to optimize billing processes.
- Processed medical claims for diverse patient demographics and services.
- Reviewed billing records for accuracy and compliance with regulations.
- Communicated with insurance companies to resolve claim discrepancies.
Education
High School Diploma -
Bensalem High School
Bensalem06-2002
Skills
- Practice management
- Ambulatory operations
- Patient access management
- Physician administration
- Workflow optimization
- Revenue management
- Budget oversight
- Epic systems proficiency
- Scheduling software knowledge
- HIPAA compliance
- Strategic planning
- Operational leadership
- Team leadership
- Staff management
- Staff development
- Performance evaluation
- Experience enhancement
- Communication
- Relationship management
- Teamwork
- Employee operations
Leadership Highlights
- Lead operations across two ENT satellite practices (Yardley and Torresdale).
- Manage approximately 15 direct reports supporting physicians, APPs, audiologists, and staff.
- Support 7 providers serving approximately 650 patient visits each week.
- Partner with executive leadership, HR, Revenue Cycle, IT, Credentialing, Marketing, and Patient Access.
- Lead recruitment, onboarding, coaching, performance management, workflow optimization, compliance, budgeting, scheduling strategy, and operational improvement.
- Progressed through Jefferson Health from Medical Billing Specialist to Office Lead to Practice Manager over 21+ years.
Timeline
Practice Manager
Thomas Jefferson University Physicians
01.2019 - Current
Administrative Assistant / Office Lead
Thomas Jefferson University Physicians
01.2015 - 01.2019
Medical Billing Specialist
Thomas Jefferson University Physicians
01.2005 - 01.2015
High School Diploma -
Bensalem High School