Kristen Kishbaugh
Lancaster
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Lead Financial Counselor
Lancaster Cancer Center
Lancaster
01.2024 - Current
- Counseled patients on financial options related to treatment, ensuring informed decision-making
- Guided patients in navigating and understanding insurance coverage to enhance access to care.
- Confirmed insurance benefits with commercial, Medicare, Medicaid, and government payers to ensure accurate billing
- Obtained prior authorizations for drugs given through medial benefits
- Reviewed patient accounts to ensure accuracy of financial information provided.
- Analyzed financial data to identify trends and recommend strategies for improvement.
Oncology Infusion Registered Nurse
Lancaster Cancer Center
Lancaster
08.2022 - 01.2024
- Administered chemotherapy and other infusion therapies to patients.
- Monitored patient vital signs during treatment sessions.
- Collaborated with oncologists to develop individualized care plans.
- Educated patients on treatment protocols and side effects.
- Maintained accurate documentation of patient treatments and responses.
- Ensured compliance with safety protocols and infection control measures.
Postpartum Registered Nurse
Lancaster General Hospital
Lancaster
07.2018 - 07.2022
- Provided comprehensive nursing care to postpartum patients and newborns.
- Educated families on newborn care and breastfeeding techniques.
- Collaborated with healthcare team to develop individualized care plans.
Education
Bachelor in Nursing - Nursing
Indiana University of Pennsylvania
Indiana, PA 09.2012 - 06.2016
Skills
- Patient financial counseling
- Insurance verification
- Prior authorizations
- Financial analysis
- Time management
- Effective communication
Languages
English
Professional
Timeline
Lead Financial Counselor
Lancaster Cancer Center
01.2024 - Current
Oncology Infusion Registered Nurse
Lancaster Cancer Center
08.2022 - 01.2024
Postpartum Registered Nurse
Lancaster General Hospital
07.2018 - 07.2022
Bachelor in Nursing - Nursing
Indiana University of Pennsylvania
09.2012 - 06.2016