Kristen Lake
Pittsburgh
Summary
Experienced family engagement and youth services professional with 15 years of expertise in supporting students and families. Skilled in case coordination, attendance enhancement, program development, and data management. Successfully collaborates with educators and community partners to eliminate obstacles to student achievement.
Overview
3
3
Certifications
Work History
Family Coach
Agora Cyber Charter School
King of Prussia
2019 - 2025
- Act as the primary school-based contact for assigned students and families.
- Build trusting relationships, and support ongoing engagement.
- Analyze attendance data, and develop individualized attendance plans with students, families, and staff to improve participation.
- Facilitate communication between families and school personnel.
- Troubleshoot enrollment, testing, and resource access issues.
- Plan and coordinate community learning experiences to extend instruction, and strengthen family involvement.
- Conduct home visits to assess barriers, and connect families with support.
- Maintain accurate, timely case records to ensure compliance.
Front Desk Receptionist
Sampson Family YMCA
Pittsburgh
2014 - 2019
- Directed front desk activities, ensuring professional customer service during member check-ins and registrations.
- Promoted programs and memberships through outreach, tours, and follow-ups, achieving sales goals consistently.
- Processed payments, maintained accurate member records, and resolved account issues efficiently.
- Trained new staff members on procedures and customer service best practices.
- Supported program logistics and marketing efforts while enforcing facility policies and safety procedures.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA01-2003
Skills
- Family and community engagement
- Attendance intervention and case management
- Child development and early intervention
- Program planning and event coordination
- Data entry and reporting
- Conflict resolution and behavioral support
- Individualized planning
- Educational support
Certification
Act 34
Timeline
Family Coach
Agora Cyber Charter School
2019 - 2025
Front Desk Receptionist
Sampson Family YMCA
2014 - 2019
Bachelor of Science - Psychology
University of Pittsburgh