Summary
Overview
Work History
Education
Skills
Timeline
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KRISTEN LANE

134 DORMAN DRIVE

Summary

Dynamic Operations Manager with a proven track record at Ulta Beauty, excelling in team leadership and problem-solving. Enhanced customer satisfaction and streamlined operations, resulting in increased profits. Skilled in managing inventory and fostering vendor relationships, while empowering staff to achieve high performance and accountability.

Overview

35
35
years of professional experience

Work History

OPERATIONS MANAGER

ULTA BEAUTY
08.2019 - 05.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

PRIVATE BRANDS VENDODR

Macys Department Store
05.2015 - 05.2018
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Set up displays and signage to attract customers and boost sales.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to event marketing, sales and brand promotion.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.

OFFICE MANAGER

THOMAS LANE CONSULTING, INC.
09.2001 - 09.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships with Consultants to find the best price for company Health Insurance.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Prepared tax information using Quickbooks.
  • Planned company Christmas Parties.


Administrative Assistant

Lender's Service Inc.
10.1990 - 12.1999
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in preparation of reports, gathering data that contributed to budgeting accuracy.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Associates - Retail Management

Bradford Business
Pittsburgh, PA

Certificate of Technical Studies - Medical Office Information Technology

Computer Technology
Pittsburgh, PA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Excel Spreadsheets
  • Microsoft Word

Timeline

OPERATIONS MANAGER

ULTA BEAUTY
08.2019 - 05.2025

PRIVATE BRANDS VENDODR

Macys Department Store
05.2015 - 05.2018

OFFICE MANAGER

THOMAS LANE CONSULTING, INC.
09.2001 - 09.2014

Administrative Assistant

Lender's Service Inc.
10.1990 - 12.1999

Associates - Retail Management

Bradford Business

Certificate of Technical Studies - Medical Office Information Technology

Computer Technology

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KRISTEN LANE