Kristen Lazan
Butler
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
10
10
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
07.2022 - Current
- Oversaw daily operations and ensured compliance with safety regulations.
- Led team in achieving production targets and improving workflow efficiency.
- Trained new associates on operational procedures and best practices.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Conducted regular performance evaluations to foster employee development.
- Streamlined communication between departments to enhance collaboration and support services.
- Managed associates, delegated tasks and held each employee accountable for completing assignments.
- One of two Department Heads chosen to participate in the Advanced Development Program. Successfully completed program, and have been acting MOD as needed.
Dental Billing Specialist
French Creek Dental
10.2021 - 04.2023
- Processed dental claims efficiently, ensuring accuracy in billing and coding practices.
- Reviewed patient accounts to resolve discrepancies and ensure timely payments.
- Utilized dental billing software to manage and track outstanding invoices effectively.
- Communicated with insurance providers to clarify coverage details and resolve claim issues.
- Conducted follow-ups on unpaid claims, reducing delays in payment processing significantly.
Contact Center Specialist
UPMC
04.2019 - 10.2021
- Assisted patients with scheduling appointments through multi-channel communication platforms.
- Provided support during training sessions for new staff, fostering a collaborative learning environment.
- Resolved inquiries and concerns efficiently using customer service software tools.
- Collaborated with team members to enhance call handling procedures and improve response times.
- Documented patient interactions accurately in electronic health record systems to ensure data integrity.
- Managed high-volume inbound calls while maintaining professionalism and empathy towards patients' needs.
Contact Center Specialist and Medical Assistant
UPMC
04.2017 - 04.2019
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient flow and appointment scheduling to optimize clinic efficiency.
- Collected and documented patient medical histories and vital signs accurately.
- Educated patients on treatment plans, medications, and preventative care measures.
- Administered injections, immunizations, and medications as prescribed by physicians.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Supported laboratory tasks including specimen collection, processing, and shipping for analysis.
Stylist/Key Holder/Assistant Manager/Manager
Great Clips
12.2015 - 09.2020
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Executed precision haircuts and styling techniques tailored to individual client preferences.
- Mentored junior stylists, providing guidance on best practices and customer engagement strategies.
- Managed inventory levels, ensuring availability of products and tools for seamless operations.
- Implemented efficient scheduling practices to optimize client flow and reduce wait times.
- Stayed current on industry trends and product knowledge to provide informed recommendations to clients.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Education
GED -
Seneca Valley High School
Diploma - undefined
Butler Beauty School
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Leadership skills
- Sales growth
- Employee engagement
- Customer engagement
- Coaching and mentoring
Languages
English
Native or Bilingual
Timeline
Department Supervisor
The Home Depot Inc
07.2022 - Current
Dental Billing Specialist
French Creek Dental
10.2021 - 04.2023
Contact Center Specialist
UPMC
04.2019 - 10.2021
Contact Center Specialist and Medical Assistant
UPMC
04.2017 - 04.2019
Stylist/Key Holder/Assistant Manager/Manager
Great Clips
12.2015 - 09.2020
Diploma - undefined
Butler Beauty School
GED -
Seneca Valley High School
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