Kristen M Gray
West Chester
Summary
Experienced hospitality professional with a passion for delivering exceptional customer service. Proven track record in creating memorable guest experiences and ensuring satisfaction. Skilled in managing diverse teams and fostering a positive work environment. Seeking opportunity to leverage expertise and contribute to a dynamic organization in the hospitality industry.
Overview
19
19
years of professional experience
Work History
Server
Teca
10.2015 - Current
- Working in a face paced environment monitoring the dining room to ensure positive guest experience
- Delivering friendly and swift service
- Skillfully anticipate and address guest needs including answering questions about menu/specials upon request
- Arriving to work at a timely manner
Administrative Assistant
Pulmonology Associates
12.2012 - 01.2024
- Check in/out over thirty patients per day to optimize facility workflow and patient management
- Address and respond to incoming/outgoing calls in a high volume facility
- Maintain confidential patient files through electronic medical records (ECW)
- Order all CPAP equipment with durable medical equipment companies and handle all CPAP prescriptions
- Working with other practices to organize sleep studies
- Coordinating billing sheets, copay & office hours for the practice
- Familiar with Pear, Availity to obtain referrals for specialists
Head Server
Arosso Restaurant
06.2011 - 05.2013
- Manage server scheduling and dealing with the daily crib sheets and floor planning
- Training of new employees
Server
Teikoku Restaurant
04.2006 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Receptionist
Saturn Dealership
09.2006 - 03.2010
- Maintaining front desk and reception area in an orderly fashion
- Answering all call and routing to the appropriate destination
- Receiving and distribution of faxed and mail
- Calculating bills for all service and processed payments
Education
Cosmetology -
Venus Beauty Academy
01.2006
Graduated -
Ridley High School
01.2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Menu memorization
- Service prioritization
Timeline
Server
Teca
10.2015 - Current
Administrative Assistant
Pulmonology Associates
12.2012 - 01.2024
Head Server
Arosso Restaurant
06.2011 - 05.2013
Receptionist
Saturn Dealership
09.2006 - 03.2010
Server
Teikoku Restaurant
04.2006 - 10.2010
Cosmetology -
Venus Beauty Academy
Graduated -
Ridley High School
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