Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTEN MICHELE JAGGERS

Thorndale,PA

Summary

Extensive experience in providing behavioral therapeutic services to adults, children, and families. These individuals suffer from such issues as autism, IDD, schizophrenia, trauma, bipolar, schizoaffective, depression, anxiety and eating disorders. Creative and forward thinker; proficient at providing psycho-education, risk assessment, and crisis intervention. Dedicated to patient care. Good active listening skills and a sympathetic nature. Extensive knowledge of Cognitive Behavioral Therapy (CBT) and Applied Behavioral Analysis (ABA). Substantial expertise in the fields of mental illness and retardation, psychotropic medications, crisis intervention, behavior management, and developing safety awareness. Exceptional knowledge of milestones involving social and physical development. Familiarity with HIPPA and abuse reporting laws. Excellent interpersonal skills. Ability to develop treatment plans and implement behavior intervention services. Considerable talent in building healthy therapeutic relationships. Solid organizational proficiency. Trained in Motivational Interviewing. Trained in Child Welfare Trained in Mental Health First Aid Good verbal and written communication skills. In-depth knowledge of autism and IDD Behavioral/cognitive skills development Social skills development Competent in Smartboard technology Learning style assessment Suicide precautions expertise Outreach programming specialist Psychiatric population familiarity Exceptional problem solver Developing relationships Patient evaluation Safety and risk assessments Tracking client progress Client goal planning Therapeutic expertise Community resources specialist

Overview

27
27
years of professional experience
1
1
Certification

Work History

Respite Provider

Child and Family Focus
12.2024 - Current

I provide short-term care that allows parents/guardians of children with an Autism or IDD diagnosis to take a break from the daily routine and stress of caregiving.

Program Coordinator

HOME OF THE SPARROW
02.2020 - Current
  • Works with Supportive Housing Program Participants, providing them assistance with budgeting, maintaining their housing, and anything else they may require to stay on the path towards independence
  • Assists with women who are re-entering the community as part of the Chester County Adult Probation Women's Re-entry and Assessment Program, providing services to expedite their re-entry into their communities
  • Provides resources to any non-participants in our program who are currently homeless and need assistance
  • Does SPDAT's for homeless participants and families in need of shelter

Homeless Acute Case Manager

HUMAN SERVICES INC.
09.2019 - Current
  • Engages with homeless shelter/programs as the outreach liaison, to provide screening of all new referrals to the HACM/CTI
  • Develop and implement engagement strategies to support individuals with their understanding of MH, D&A and other available services
  • Provides support, education and outreach activities with homeless shelters/programs regarding MH and D&A services, supports and processes
  • Develops and actively participate as a liaison to the MH and D&A program/ services to assist with referrals and warm hand-offs
  • Provides individual being referred to services including the HACM/CTI with detailed information regarding the program expectations and internal processes
  • Assists individuals in obtaining important personal documentation including but not limited to birth certificates, identification cards, social security cards, income verification etc
  • Provides support and assistance to individuals to insure connection to appropriate insurance and support benefits to meet their needs

Behavior Specialist

CREATIVE SUPPORTS INSTITUTE
08.2019 - 02.2020
  • Provides behavioral services to adults with intellectual disabilities living in group homes, living at home, or attending day programs
  • Writes Individual Support Plans
  • Collects and analyzes Data

Mental Health Technician

BRANDYWINE HOSPITAL
08.2018 - 09.2019
  • Monitors patient activity and progress
  • Provides safe restraint when necessary
  • Distributes healthy meals to patients daily
  • Assists with Adult Daily Living skills
  • Notes vital signs daily
  • Ensures safety of patients with behavioral issues
  • Engages with patients in group and in individual therapy to foster overall wellness

Community Support Professional

KEYSTONE AUTISM SERVICES
01.2013 - 08.2018
  • Provides Habilitation, Supported Employment, and Respite to adults with autism
  • Participates in training programs for professional development
  • Coordinates with Behavioral Health Specialists to develop individual support and crisis plans
  • Maintains confidentiality of client information
  • Works with job developers and supports coordinators to achieve client's independent living skills goals
  • Maintains a professional and personal demeanor during stressful situations
  • Communicates client's progress in team meetings
  • Observes and monitors client behavior in community and work settings
  • Records data and prepares progress reports for the Team to evaluate whether to modify support plans
  • Mentors and supervisors new employees on how to write progress notes, schedule clients, take data, utilize crisis plans, and implement behavioral interventions

TSS Worker

CARE.COM
01.2008 - 01.2013
  • Provided one on one behavioral and emotional support to children in the home, schools, and in the community
  • Recorded data and tracked progress
  • Provided direct support to children and their families
  • Implemented immediate behavioral reinforcements, time out strategies, and rehabilitative activities
  • Worked collaboratively with support team to ensure a plan to meet the child's needs and to recommend services required
  • Maintained daily logs of child's behavioral progress

Child Life Specialist Intern

CHILDREN'S HOSPITAL OF PHILADELPHIA
01.2001 - 01.2002
  • Assisted in helping children and families adjust to and understand hospitalization, illness, injury and treatment

Behavioral Health Intern

BRANDYWINE HOSPITAL
01.1998 - 01.1999
  • Assisted therapists in conducting group therapy and preparing treatment plans

Education

Master of Arts - Human Services Crisis And Trauma Counseling

Concordia University
Saint Paul, MN
12-2023

MASTER OF SCIENCE - EDUCATION

Drexel University
01.2013

BACHELOR OF ARTS - PSYCHOLOGY

West Chester University
01.2001

Skills

  • Extensive experience in providing behavioral therapeutic services to adults, children, and families
  • Creative and forward thinker; proficient at providing psycho-education, risk assessment, and crisis intervention
  • Dedicated to patient care Good active listening skills and a sympathetic nature
  • Extensive knowledge of Cognitive Behavioral Therapy (CBT) and Applied Behavioral Analysis (ABA)
  • Substantial expertise in the fields of mental illness and retardation, psychotropic medications, crisis intervention, behavior management, and developing safety awareness
  • Exceptional knowledge of milestones involving social and physical development
  • Familiarity with HIPPA and abuse reporting laws
  • Excellent interpersonal skills
  • Ability to develop treatment plans and implement behavior intervention services
  • Considerable talent in building healthy therapeutic relationships
  • Solid organizational proficiency
  • Trained in Motivational Interviewing
  • Trained in Child Welfare
  • Trained in Mental Health First Aid
  • Good verbal and written communication skills
  • In-depth knowledge of autism and IDD
  • Behavioral/cognitive skills development
  • Social skills development
  • Competent in Smartboard technology
  • Learning style assessment
  • Suicide precautions expertise
  • Outreach programming specialist
  • Exceptional problem solver
  • Safety and risk assessments
  • Tracking client progress
  • Client goal planning
  • Therapeutic expertise
  • Community resources specialist
  • Behavioral analysis
  • Teamwork and cooperation
  • Goal setting and tracking
  • Community resource navigation
  • Positive reinforcement
  • Activity planningEmotional support
  • Non-verbal communication
  • Developmental disorders
  • Family collaboration
  • Mental health awareness

Certification

  • American Society of Healthcare Professionals
  • BLS: American Heart Association
  • First Aid and CPR: American Red Cross
  • Registered Behavioral Therapist certification in progress

Timeline

Respite Provider

Child and Family Focus
12.2024 - Current

Program Coordinator

HOME OF THE SPARROW
02.2020 - Current

Homeless Acute Case Manager

HUMAN SERVICES INC.
09.2019 - Current

Behavior Specialist

CREATIVE SUPPORTS INSTITUTE
08.2019 - 02.2020

Mental Health Technician

BRANDYWINE HOSPITAL
08.2018 - 09.2019

Community Support Professional

KEYSTONE AUTISM SERVICES
01.2013 - 08.2018

TSS Worker

CARE.COM
01.2008 - 01.2013

Child Life Specialist Intern

CHILDREN'S HOSPITAL OF PHILADELPHIA
01.2001 - 01.2002

Behavioral Health Intern

BRANDYWINE HOSPITAL
01.1998 - 01.1999

BACHELOR OF ARTS - PSYCHOLOGY

West Chester University

Master of Arts - Human Services Crisis And Trauma Counseling

Concordia University

MASTER OF SCIENCE - EDUCATION

Drexel University
KRISTEN MICHELE JAGGERS