Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic
Kristen Popp

Kristen Popp

Coraopolis

Summary

Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Optician

Costco Wholesale
West Homestead
11.2017 - Current
  • Provided optical services including fitting, adjusting, and dispensing eyeglasses and contact lenses.
  • Assisted members in selecting appropriate eyewear tailored to vision and lifestyle needs.
  • Ensured compliance with optical health and safety standards.
  • Delivered a personalized experience, driving repeat business and member loyalty.

Northeast Membership Trainer

Costco Wholesale
West Homestead
01.2024 - Current
  • Onboarded and trained new membership staff across the Northeastern region.
  • Traveled extensively to support the launch of 5 new Costco locations, ensuring teams were trained to corporate standards.
  • Developed and facilitated workshops for groups of up to 100 employees, covering membership sales, service excellence, and engagement strategies.
  • Improved team performance by 40%, boosting membership sales and customer satisfaction.
  • Earned exceptional participant feedback, with 80% reporting higher confidence in their roles.

Temporary Optical Manager

Costco Wholesale
West Homestead
01.2024 - 01.2025
  • Directed daily operations of the Optical Department, including scheduling, staffing, and workflow management.
  • Supervised and supported opticians and staff to ensure consistent, high-quality service.
  • Oversaw inventory control, vendor orders, and department budgets to maintain efficiency.
  • Ensured compliance with corporate, state, and federal regulations.
  • Handled escalated customer concerns promptly and effectively.

Membership Clerk

Costco Wholesale
West Homestead
10.2012 - 01.2017
  • Managed all aspects of member services, including sales, renewals, and customer support.
  • Delivered exceptional customer service to enhance overall member experience.
  • Assisted in problem resolution, ensuring member satisfaction and retention.

Softlines Manager

Kmart, Sears Holding
North Versailles
01.2009 - 12.2011
  • Assisted in managing softlines department operations and inventory levels.
  • Collaborated with staff to ensure product availability and customer satisfaction.
  • Assisted in processing shipments and organizing softlines stockroom efficiently.
  • Managed sales performance of softlines department to meet revenue and margin goals.

Education

Bachelor of Science - Accounting

University of Pittsburgh
Pittsburgh, PA
05-2015

Skills

  • Membership Sales & Renewals
  • Inventory management
  • Employee training
  • Sales strategy
  • Leadership development
  • Insurance billing
  • Ophthalmic lens knowledge
  • Time management
  • Multitasking capacity
  • Training & Onboarding
  • Workshop Development & Facilitation
  • Optical Fitting & Dispensing
  • Staff Leadership & Supervision
  • Team Performance Enhancement
  • Inventory & Workflow Management
  • Communication & Interpersonal Skills

Certification

  • Certified Optician
  • ABO / NCLE certification

Websites

References

References available upon request.

Timeline

Northeast Membership Trainer

Costco Wholesale
01.2024 - Current

Temporary Optical Manager

Costco Wholesale
01.2024 - 01.2025

Certified Optician

Costco Wholesale
11.2017 - Current

Membership Clerk

Costco Wholesale
10.2012 - 01.2017

Softlines Manager

Kmart, Sears Holding
01.2009 - 12.2011

Bachelor of Science - Accounting

University of Pittsburgh

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Kristen Popp