Kristen Popp
Coraopolis
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Optician
Costco Wholesale
West Homestead
11.2017 - Current
- Provided optical services including fitting, adjusting, and dispensing eyeglasses and contact lenses.
- Assisted members in selecting appropriate eyewear tailored to vision and lifestyle needs.
- Ensured compliance with optical health and safety standards.
- Delivered a personalized experience, driving repeat business and member loyalty.
Northeast Membership Trainer
Costco Wholesale
West Homestead
01.2024 - Current
- Onboarded and trained new membership staff across the Northeastern region.
- Traveled extensively to support the launch of 5 new Costco locations, ensuring teams were trained to corporate standards.
- Developed and facilitated workshops for groups of up to 100 employees, covering membership sales, service excellence, and engagement strategies.
- Improved team performance by 40%, boosting membership sales and customer satisfaction.
- Earned exceptional participant feedback, with 80% reporting higher confidence in their roles.
Temporary Optical Manager
Costco Wholesale
West Homestead
01.2024 - 01.2025
- Directed daily operations of the Optical Department, including scheduling, staffing, and workflow management.
- Supervised and supported opticians and staff to ensure consistent, high-quality service.
- Oversaw inventory control, vendor orders, and department budgets to maintain efficiency.
- Ensured compliance with corporate, state, and federal regulations.
- Handled escalated customer concerns promptly and effectively.
Membership Clerk
Costco Wholesale
West Homestead
10.2012 - 01.2017
- Managed all aspects of member services, including sales, renewals, and customer support.
- Delivered exceptional customer service to enhance overall member experience.
- Assisted in problem resolution, ensuring member satisfaction and retention.
Softlines Manager
Kmart, Sears Holding
North Versailles
01.2009 - 12.2011
- Assisted in managing softlines department operations and inventory levels.
- Collaborated with staff to ensure product availability and customer satisfaction.
- Assisted in processing shipments and organizing softlines stockroom efficiently.
- Managed sales performance of softlines department to meet revenue and margin goals.
Education
Bachelor of Science - Accounting
University of Pittsburgh
Pittsburgh, PA05-2015
Skills
- Membership Sales & Renewals
- Inventory management
- Employee training
- Sales strategy
- Leadership development
- Insurance billing
- Ophthalmic lens knowledge
- Time management
- Multitasking capacity
- Training & Onboarding
- Workshop Development & Facilitation
- Optical Fitting & Dispensing
- Staff Leadership & Supervision
- Team Performance Enhancement
- Inventory & Workflow Management
- Communication & Interpersonal Skills
Certification
- Certified Optician
- ABO / NCLE certification
References
References available upon request.
Timeline
Northeast Membership Trainer
Costco Wholesale
01.2024 - Current
Temporary Optical Manager
Costco Wholesale
01.2024 - 01.2025
Certified Optician
Costco Wholesale
11.2017 - Current
Membership Clerk
Costco Wholesale
10.2012 - 01.2017
Softlines Manager
Kmart, Sears Holding
01.2009 - 12.2011
Bachelor of Science - Accounting
University of Pittsburgh