KRISTEN PUCCETTI
Cranberry Twp.
Summary
Accomplished account manager with a competitive drive and a strong focus on relationship management. Successfully manages a book of business exceeding $9.2 million while fostering client loyalty and increasing profitability.
Overview
23
23
years of professional experience
Work History
Sales Representative
Samuels Seafood
Pittsburgh
08.2018 - Current
- Responsible for managing a current book of business totaling over 9.2 million in yearly sales.
- Identify opportunities within that book as well as add new accounts.
- Negotiate with customers establishing pricing and service guidelines that still align with the company's goals and objectives.
- Exceed quota given by sales management.
Casino Host of VIP Services
Rivers Casino
Pittsburgh
12.2015 - 07.2018
- Initiated contact with current and prospective guests and cultivated relationships that drove additional trips/revenue to the casino.
- Made difficult decisions on the disbursement of comps and helped the casino increase profitability.
- Used customer service and problem solving skills to resolve guest issues.
- Achieved goals set by the VIP Department. Grew book of business 230% from 2016 to 2017.
Senior Account Manager
Consolidated Communications
Pittsburgh
03.2010 - 11.2015
- Started as Account Executive, was promoted to Senior Account Executive and then Senior Account Manager.
- Managed an active pipeline with qualified leads generated by referrals, call-ins, assigned base and cold calls.
- Provided customized telecommunications solutions to small and mid level sized businesses.
- Focused on solution selling to C-Level executives by identifying, negotiating and managing accounts.
- Brought in over 1 million in new contracted revenue in 2014, consistently being the #1 and #2 sales rep between 2011 and 2015.
Account Executive
Clear Channel/WDVE
Pittsburgh
09.2007 - 02.2010
- Generated new business by cold calling, serviced and up sold current accounts.
- Developed trusted relationships with local business owners, marketing personnel and advertising agencies and worked with them to develop customized marketing proposals with the use of radio, Internet and events to help them reach their marketing objectives.
- In 2009, achieved 118% of overall goal and ranked in the top half of the sales team.
Development Coordinator
Potential Development/Help Hotline
Pittsburgh
10.2006 - 08.2007
- Coordinated fundraising projects and special events.
- Worked with local media outlets to update them on newsworthy events for both organizations.
- Placed advertising with local media, created annual campaigns and grant writing.
Sales Assistant
Cumulus Broadcasting
11.2003 - 09.2006
- Acted as the communication conduit for the sales department and performed general office duties.
- Assisted in the creative design, production and execution of sales proposals, sales packages and media kits.
- Generated sales reports for sales management and account executives.
Education
Bachelor of Arts - Mass Media
University of Mount Union
Alliance, PA05-2003
Skills
- Business development strategies
- Account growth management
- Effective account oversight
- Customer service excellence
- Problem-solving skills
- Relationship management
- Competitive drive
- Hospitality expertise
- Guest services proficiency
- Microsoft Office proficiency
- Salesforce expertise
References
Upon request.
Timeline
Sales Representative
Samuels Seafood
08.2018 - Current
Casino Host of VIP Services
Rivers Casino
12.2015 - 07.2018
Senior Account Manager
Consolidated Communications
03.2010 - 11.2015
Account Executive
Clear Channel/WDVE
09.2007 - 02.2010
Development Coordinator
Potential Development/Help Hotline
10.2006 - 08.2007
Sales Assistant
Cumulus Broadcasting
11.2003 - 09.2006
Bachelor of Arts - Mass Media
University of Mount Union