Kristen Repsher
East Stroudsburg
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
Work History
Bartender
Teddy's Tavern
10.2023 - Current
- RAMP Certified
- Provided exceptional customer service, fostering repeat business and positive reviews.
- Coordinated with kitchen staff to ensure timely service of food and drinks for patrons.
- Resolved customer complaints swiftly, maintaining high satisfaction levels in busy environments.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender Supervisor
The Cinder Bar & Grill
02.2015 - 04.2025
- RAMP Certified
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Developed cocktail menus, incorporating seasonal ingredients to improve customer satisfaction.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock management.
Sales Associate
Prudential Financial
02.2010 - 05.2015
- Licensed in both Series 7 & Series 63
- Led sales initiatives to enhance client engagement and satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
- Developed and maintained strong relationships with clients, ensuring personalized service.
- Analyzed market trends to identify opportunities for business growth and improvement.
- Developed and maintained relationships with clients to facilitate successful sales transactions.
- Leveraged strong communication skills to build trust with clients and maintain high levels of retention over time.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Education
Bachelor of Science - Accounting And Finance
Raritan Valley Community College
Somerville, NJ05-2006
High School Diploma -
Hunterdon Central Regional High School
Flemington, NJ06-2002
Skills
- Customer service
- Cash handling
- Conflict resolution
- Team leadership
- Problem resolution
- High-volume service
- Relationship building
- Sales techniques
- Multi-tasking skills
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Handling difficult customers
- Ordering bar supplies
- Order management
- Wine and liquor expertise
- Bar operations management
- Marketing and sales experience
Timeline
Bartender
Teddy's Tavern
10.2023 - Current
Bartender Supervisor
The Cinder Bar & Grill
02.2015 - 04.2025
Sales Associate
Prudential Financial
02.2010 - 05.2015
Bachelor of Science - Accounting And Finance
Raritan Valley Community College
High School Diploma -
Hunterdon Central Regional High School