Kristen Thompson
Pittsburgh
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Glaucoma Cataract Consultants
Pittsburgh, PA
08.2015 - Current
- Assisted ophthalmologists with patient examinations and procedures, ensuring optimal patient care and comfort.
- Conducted preliminary diagnostic tests, including visual acuity and tonometry, to support clinical assessments.
- Educated patients on eye health, treatment options, and post-operative care to enhance understanding and compliance.
- Managed scheduling of appointments and follow-ups, optimizing clinic workflow and patient flow efficiency.
- Collaborated with medical staff to maintain accurate patient records, ensuring compliance with regulatory standards.
- Trained new staff on office protocols and equipment usage, fostering a knowledgeable team environment.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Obtained intraocular pressures.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Accounts Payable Specialist
Liberty USA
West Mifflin, PA
06.2015 - 08.2015
- Processed vendor invoices accurately and efficiently, ensuring timely payments and adherence to company policies.
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
- Managed supplier relationships, addressing inquiries and maintaining effective communication regarding payment statuses.
- Implemented process improvements that enhanced efficiency in invoice processing workflows.
Packer
Liberty USA Candy Company
West Mifflin, PA
09.2013 - 06.2015
- Operated packaging machinery to ensure efficient production flow.
- Inspected products for quality compliance before packaging.
- Collaborated with team members to streamline packing processes.
- Trained new employees on safety and packing procedures.
- Ensured timely completion of orders to meet shipping deadlines.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved team collaboration through effective communication and coordination with coworkers.
Assistant Store Manager
DEB
Monroeville, PA
12.2012 - 08.2013
- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and developed team members on customer service best practices to enhance overall shopping experience.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Implemented visual merchandising standards to optimize product displays and increase customer engagement.
- Coordinated staff scheduling to maintain optimal coverage during peak hours, improving operational efficiency.
- Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
- Led loss prevention initiatives, reducing shrinkage through effective monitoring and employee training programs.
- Fostered a positive team environment by promoting open communication and collaboration among staff members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Lead Keyholder
PacSun-Pacific Sunwear
West Mifflin, PA
01.2012 - 12.2012
- Led team in achieving sales targets through strategic merchandising and customer engagement.
- Trained and mentored new staff on product knowledge and sales techniques.
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed promotional strategies that enhanced brand visibility and increased foot traffic.
- Implemented loss prevention measures to minimize shrinkage and enhance store security.
- Cultivated lasting customer relationships by delivering exceptional service experiences.
- Managed cash handling procedures, ensuring accuracy in transactions and record-keeping.
- Opened inventory boxes and restocked shelves.
- Opened and closed store [5] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
Sales Associate
Kohls Department Store
West Mifflin, PA
10.2009 - 05.2012
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining store organization and cleanliness, enhancing shopping experience for customers.
- Collaborated with team members to achieve sales targets, fostering a positive work environment.
- Trained new associates on product knowledge and sales techniques, improving overall team performance.
- Implemented promotional displays and merchandise layouts, driving customer engagement and increasing sales opportunities.
- Monitored inventory levels, ensuring products were stocked efficiently to meet customer demand.
- Led initiatives to streamline checkout processes, reducing wait times and enhancing customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Sports Management
California University of Pennsylvania
California, PANo Degree - General Studies
Community College of Allegheny County
Pittsburgh, PAHigh School Diploma -
South Allegheny High School
McKeesport, PASkills
- Ophthalmic terminology
- Surgical assisting
- Visual field testing
- Motivation and initiative
- Ophthalmic imaging
- Patient scheduling
- Insurance verification
- Critical thinking
- Relationship building
- Staff training
- Active listening
- Customer service
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Certified Ophthalmic Assistant
Glaucoma Cataract Consultants
08.2015 - Current
Accounts Payable Specialist
Liberty USA
06.2015 - 08.2015
Packer
Liberty USA Candy Company
09.2013 - 06.2015
Assistant Store Manager
DEB
12.2012 - 08.2013
Sales Lead Keyholder
PacSun-Pacific Sunwear
01.2012 - 12.2012
Sales Associate
Kohls Department Store
10.2009 - 05.2012
No Degree - Sports Management
California University of Pennsylvania
No Degree - General Studies
Community College of Allegheny County
High School Diploma -
South Allegheny High School