Kristen Vereen
Reading
Summary
Results-driven Senior Benefits Advisor with strong team leadership and management experience, exceptional planning and organizational skills. Dedicated, dependable, and committed to adding immediate value to any organization. Experience supporting senior citizens with empathy, patience, and attentiveness while ensuring comfort, understanding, and dignity in all interactions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Benefits Advisor
Health Compare an Allstate company
Reading
08.2023 - Current
- Provided Medicare education and enrollment assistance to seniors and Medicare-eligible individuals, including Medicare Advantage, Medicare Supplement (Medigap), and Part D plans
- Conducted compliant needs assessments to recommend suitable coverage based on healthcare needs, prescriptions, and budget
- Completed applications accurately and submitted enrollments in compliance with CMS and carrier requirements
- Collaborated with carriers, providers, and internal teams to resolve enrollment or coverage issues
- Maintained up-to-date knowledge of CMS regulations, carrier guidelines, and plan changes
Grocery Team Member
Instacart Shoppers
Reading
02.2019 - 05.2023
- Selected and purchased grocery items to meet specific preferences, dietary needs, and quality standards while maintaining cost control.
- Communicated with customers and staff politely and effectively to uphold professional standards.
- Prepared orders for customers without delay to deliver excellent service.
- Operated cash register to accurately process and record customer payments and receipts.
- Demonstrated safe lifting techniques by assessing item weight before handling, positioning close to the load, bending at the knees and hips rather than the waist, and keeping the back straight. Used controlled movements to lift and carry items, avoided twisting motions, and utilized carts or assistance when necessary to prevent strain or injury.
Assistant Manager/ Temp General Manager
Fine Wine & Good Spirits (state Operated Business)
09.2012 - 07.2018
- Supervised day-to-day operations.
- Controlled resources and assets for sales/promotional activities to comply with state regulations.
- Trained personnel
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Fast Food Crew Trainer
McDonald's Restaurant
06.2008 - 11.2011
- Conducted on-site training with new employees optimize performance and work-flow management.
- Provided coaching and mentoring to employees.
- Engaging in work duties expected from all employees.(I.e. cleaning, cashier, and all things food service while following all food safety regulations)
- Fill in scheduling on an as needed basis
Education
High School Diploma -
Reading Senior High School
Reading, PASkills
- Maintaining Quality Assurance Standards
- HIPAA and client data confidentiality
- Written and Oral Communications
- Attention to detail and documentation accuracy
- Mentoring
- Teamwork and Collaboration
- Hardworking and motivated
- Assignment Delegating
Certification
- Individual resident producer : Life and Annuities / Health and Accident
Accomplishments
- Rising Star award 2024
Timeline
Senior Benefits Advisor
Health Compare an Allstate company
08.2023 - Current
Grocery Team Member
Instacart Shoppers
02.2019 - 05.2023
Assistant Manager/ Temp General Manager
Fine Wine & Good Spirits (state Operated Business)
09.2012 - 07.2018
Fast Food Crew Trainer
McDonald's Restaurant
06.2008 - 11.2011
High School Diploma -
Reading Senior High School