Kristen Wolfe
York,PA
Summary
Dynamic and results-oriented leasing agent with a proven track record of exceeding leasing targets and providing exceptional customer service. Adept at fostering positive relationships with prospective and current tenants, understanding their needs, and matching them with suitable properties. Skilled in conducting property tours and ensuring compliance with leasing policies and regulations. Possessing strong communication and interpersonal abilities, coupled with a keen attention to detail, I am committed to delivering unparalleled leasing experiences while maximizing property occupancy and revenue.
Overview
19
19
years of professional experience
Work History
Leasing Agent/Community Manager
Inch Property Management
04.2023 - Current
- Act as the primary point of contact for prospective tenants, providing information about available units, leasing terms, and community amenities.
- Conduct property tours to showcase units and highlight the features of the community.
- Process rental applications, including conducting background and credit checks, verifying income, and completing lease agreements.
- Coordinate move-in and move-out processes, including conducting unit inspections, documenting any damages, and facilitating security deposit refunds.
- Respond promptly to inquiries, concerns, and maintenance requests from current tenants, ensuring a high level of customer satisfaction.
- Develop and implement marketing strategies to attract new tenants, such as creating advertising materials, managing online listings, and participating in outreach events.
- Maintain accurate records of tenant information, lease agreements, and rental payments using property management software.
- Enforce lease terms and community rules, addressing any violations or disputes in a fair and timely manner.
- Collaborate with maintenance staff and contractors to ensure timely repairs and maintenance of units and common areas.
- Monitor market trends and competitor properties to make recommendations for rental pricing and property improvements.
- Conduct regular property inspections to identify maintenance issues, safety hazards, and opportunities for improvements.
- Assist with financial tasks, such as collecting rent payments, processing invoices, and preparing financial reports for property owners.
- Cultivate positive relationships with tenants, vendors, and local community organizations to enhance the reputation of the property and foster a sense of community.
Real Estate Agent
Inch & Co Real Estate
10.2018 - 04.2023
- Enter and write listings detailing and professionally highlighting property features to increase sales chances.
- Advertise client properties through websites, social media, and real estate guides.
- Study property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Follow-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Establish positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Maintain connections with clients to encourage repeat business and referrals.
- Communicate with clients to understand property needs and preferences.
- Prepare and present contracts to clients.
- Perform home evaluations and developed competitive market analysis for individual homes.
- Advise clients on market conditions and property value for informed decision-making.
Retail Store Owner/Manager
Beef Jerky Outlet
11.2016 - 12.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively resolved problems or concerns to the satisfaction of all involved.
- Evaluated inventory and ensured availability of products on the shelf.
- Monitored sales figures against forecasts, analyze and interpret trends to maximize sales and profit,
- Ensured that employees recognize the importance for their contributions and demonstrate to each the value that he or she delivers to the store overall.
Deputy Treasurer
City Of York
12.2009 - 09.2016
- Supervised a staff involved in the daily transactions of the Treasurer's office.
- Supervised and participated in the collection and deposits of all monies.
- Prepared daily, monthly, and annual reports in accordance with accepted auditing requirements.
- Instructed and trained staff in the performance of their duties.
- Assisted in the preparation of the annual budget for the Treasurer's office.
- Interpreted and enforced all state laws pertaining to the Treasurer's office.
Customer Service Rep./FSA and HRA Claims Processor
PrimePay, Inc.
03.2009 - 08.2009
- Processed FSA and HRA claims.
- Responded to customer inquiry calls and answered questions in regards to their accounts.
- Audited customer accounts when necessary.
Claims/Clerical/Customer Service Representative
Lincoln General Insurance
11.2007 - 02.2009
- Gathered information for new auto and home losses and pulled policy information.
- Responded to customer inquiry calls using my ability to identify with policy holders needs and problems.
- Demonstrated ability to work as part of a team in a busy environment.
- Generated, posted and attached information to claim files.
Receptionist
Douple Insurance Agency
03.2005 - 11.2007
- Welcomed customers with friendly greeting and answered general questions.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received, and distributed mail correspondence.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Processed insurance payments.
Education
Ephrata High School
Ephrata, PA06.2005
Skills
- Strong Organizational Skills
- Time Management
- Business Planning
- Team Leadership
- Verbal and Written Communication
- Negotiation
- Managing Multiple Tasks
- Productivity Performance
- Overseeing Employees
- Customer Care
- Client Relationships
- Sales and Upselling
Timeline
Leasing Agent/Community Manager
Inch Property Management
04.2023 - Current
Real Estate Agent
Inch & Co Real Estate
10.2018 - 04.2023
Retail Store Owner/Manager
Beef Jerky Outlet
11.2016 - 12.2022
Deputy Treasurer
City Of York
12.2009 - 09.2016
Customer Service Rep./FSA and HRA Claims Processor
PrimePay, Inc.
03.2009 - 08.2009
Claims/Clerical/Customer Service Representative
Lincoln General Insurance
11.2007 - 02.2009
Receptionist
Douple Insurance Agency
03.2005 - 11.2007
Ephrata High School
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