Kristen Zirkle
Abbottstown
Summary
Dynamic business development and design professional with a proven track record of cultivating customer loyalty and fostering long-term relationships, consistently surpassing sales targets. Extensive experience in customer service, retail sales, management, Self Storage and interior design facilitates the establishment of strong rapport with clients and team members. Self-motivated, equipped with exceptional communication and technical skills, and dedicated to exceeding expectations while enhancing customer loyalty. A results-oriented approach drives success in creating impactful solutions that resonate with diverse audiences.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead - TI Client Success
Storable
04.2025 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements and product adoption.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sr. Tenant Insurance Success Manager
Storable
10.2023 - 04.2025
- Assisted in process improvement and problem-solving efforts to create standard procedures and escalation policy for customer success team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Analyzed customer data to identify growth opportunity and develop strategies to improve customer success metrics with product adoption.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Achieved and exceeded monthly goals set by leadership
Senior Account Manager
Storable
02.2022 - 10.2023
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Provided extensive support in sales, technical and business areas to key accounts.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
National Sales Coordinator
Property First Group/Storable
02.2019 - 02.2023
- Coordination and communication of relevant information for five national sales directors to drive efficiency and revenue, as well as resolutions to client issues or delays;
- Conducted weekly sales meetings with applicable reporting to ensure all matters handled as efficiently as possible.
- Performed all underwriting research of new client facilities to ensure they meet all guidelines necessary.
- Manage terminations of any client that potentially cancels our services.
- Training and direction of new employees hired for sales coordinator position.
- Maintained and organized customer database of over hundreds of clients nationwide.
Optician
Clear Focus Eye Care
04.2013 - 02.2019
- Marketing for practice, including but not limited to, brochure and flier design, social media monitoring and promotions, insider promotions and execution.
- Account management including ordering, frame buying, and price negotiations to increase profit margin.
- Handled customer satisfaction and complaint resolution.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Freelance AutoCAD Drafting
01.2013 - 06.2014
- Draw up designs and decals, requested by business, country wide, to make it them compatible with software used to operate waterjet, which cut out logos and emblems out of a variety of materials.
Design Gallery Manager
Keystone Custom Homes
05.2007 - 04.2009
- Conducted client meetings with new homebuyers to create their dream home with finish, textile, and lighting selections, both interior and exterior; upselling selections that averaged 8-10k per home;
- Close communication with foreman constructing the homes to ensure timelines and installs.
- Managed 3000 sq. ft. design gallery to ensure all buyers moved through the company timeline on schedule, as well as maintained selection offerings to remain on trend;
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Regional Design Coordinator
S&A Homes
01.2006 - 05.2007
- Worked with new home buyers in choosing the selections for their new home. (ie: Siding, shutters, flooring, cabinets, paint, etc.)
- Responsible for having good knowledge about the products offered as well as the ability to sell upgrades; utilized knowledge with the clients to help decide structural design elements that would complement their home, to increase individual functionality which suited their needs.
- Followed the process through to the end to ensure correct selections were installed.
- Regional position consisted of clients from the York, Harrisburg, and Carlisle areas, spanning several showrooms.
- Greeted buyers and explained studio browse process and supporting documentation.
Education
Associate Degree - Specialized Technology
The Art Institute’s Bradley Academy For The Visual Arts
York, PA12.2005
Skills
- Client account management
- Product Adoption
- Customer retention strategies
- Risk management
- Market trend analysis
- Detail-oriented
- Proficient in conflict management
- Performance metrics
Certification
• Property & Casualty Insurance License - PA
Timeline
Team Lead - TI Client Success
Storable
04.2025 - Current
Sr. Tenant Insurance Success Manager
Storable
10.2023 - 04.2025
Senior Account Manager
Storable
02.2022 - 10.2023
National Sales Coordinator
Property First Group/Storable
02.2019 - 02.2023
Optician
Clear Focus Eye Care
04.2013 - 02.2019
Freelance AutoCAD Drafting
01.2013 - 06.2014
Design Gallery Manager
Keystone Custom Homes
05.2007 - 04.2009
Regional Design Coordinator
S&A Homes
01.2006 - 05.2007
Associate Degree - Specialized Technology
The Art Institute’s Bradley Academy For The Visual Arts
2023 MVP - TI Success
Top in sales for tenant insurance success team