Kristi Graves
Townville
Summary
Dynamic Assistant Manager with a proven track record at Dollar General Market, excelling in team leadership and customer service. Enhanced store revenue through strategic sales initiatives and optimized inventory management. Skilled in conflict resolution and staff training, fostering a collaborative environment that improved customer satisfaction and employee morale.
Overview
19
19
years of professional experience
Work History
Assistant Manager
O'Reilly Auto Parts
05.2024 - Current
- Managed daily operations, ensuring compliance with safety standards and company policies.
- Supervised team members, fostering collaboration and enhancing overall productivity.
- Trained new staff on customer service protocols and inventory management systems.
- Analyzed sales data to identify trends and recommend improvements to inventory levels.
- Resolved customer inquiries and complaints efficiently, enhancing customer satisfaction ratings.
Assistant Manager
Dollar General Market
03.2020 - 08.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Analyzed inventory levels to optimize stock replenishment and reduce excess.
- Implemented sales strategies that enhanced customer engagement and increased store revenue.
- Coordinated team schedules to ensure adequate coverage during peak business hours.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction rates.
- Conducted regular audits of merchandise displays for accuracy and compliance with corporate standards.
- Collaborated with management to develop training programs aimed at improving employee performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Counter
Hovis Auto Parts
04.2007 - 07.2009
- Operated point-of-sale systems to process customer transactions efficiently.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance safety and efficiency.
Education
Associate of Arts - Business Administration And Management
Laural Technical Institute of Pa
Meadville, PA05.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Workload management
- Conflict resolution
- Retail operations
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Sales reporting
- Project management abilities
- Project management
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Inventory management
- Vendor relationship management
- Marketing
- Sales forecasting
- Microsoft office expertise
- Customer service and satisfaction
- Multitasking Abilities
- Active listening
Timeline
Assistant Manager
O'Reilly Auto Parts
05.2024 - Current
Assistant Manager
Dollar General Market
03.2020 - 08.2021
Counter
Hovis Auto Parts
04.2007 - 07.2009
Associate of Arts - Business Administration And Management
Laural Technical Institute of Pa