Kristi Joseph
Glassport
Summary
Dynamic professional with extensive experience at Collage Rehabilitation Partners, excelling in care coordination and client advocacy. Proven ability to facilitate smooth transitions and enhance service delivery through effective collaboration and problem-solving. Skilled in multitasking and resource management, ensuring compliance and exceptional outcomes in rehabilitation services.
Overview
24
24
years of professional experience
Work History
Admissions Coordinator
Collage Rehabilitation Partners
03.2010 - 06.2025
- Managed referrals across three states, ensuring compliance with state guidelines while delivering exceptional customer service through phone and email interactions with funder, physicians, case managers, and families.
- Verified insurance and workers' compensation benefits by collaborating with payors to confirm eligibility in accordance with state requirements.
- Facilitated the admission process by coordinating with clinical liaisons, therapy teams, and the medical director to schedule intakes, review findings, and prepare clients for admission.
- Communicate with stakeholders by providing referral status updates, completing preliminary paperwork, and coordinating the overall admission process where needed.
Rehabilitation Case Manager
Collage Rehabilitation Partners
05.2003 - 03.2010
- Spearheaded discharge planning, coordinating all aspects of care to support smooth transitions to the next level of services.
- Facilitated collaboration between families, interdisciplinary teams, and funding sources to achieve treatment objectives and maintain continuity of care.
- Participated in monthly on - call rotations, ensuring operational coverage and adherence to procedures during medical incidents.
Vocational Case Manager
Collage Rehabilitation Partners
08.2001 - 05.2003
- Participated in administering, evaluating, and scoring vocational assessments to measure clients skills and aptitude.
- Facilitated individual and group sessions to build client competencies in work readiness, employability, and job development.
- Provided training and education to employers on brain injury awareness, accommodations, and best practices.
Education
Master of Arts - Community Counseling
Indiana University of Pennsylvania
Indiana, PA05-2004
Bachelor of Science - Rehabilitation Counseling
Indiana University of Pennsylvania
Indiana, PA05-2001
Skills
- Multitasking Proficiency
- Problem Solving
- Client Advocacy
- Care Coordination
- Collaboration and Team Work
- Resource Management
- Adaptability and Flexibility
- Cultural Competence
Timeline
Admissions Coordinator
Collage Rehabilitation Partners
03.2010 - 06.2025
Rehabilitation Case Manager
Collage Rehabilitation Partners
05.2003 - 03.2010
Vocational Case Manager
Collage Rehabilitation Partners
08.2001 - 05.2003
Master of Arts - Community Counseling
Indiana University of Pennsylvania
Bachelor of Science - Rehabilitation Counseling
Indiana University of Pennsylvania
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