Kristi Muskaj
Philadelphia
Summary
Seasoned Company Representative with background in customer service, sales, and business development. Demonstrated ability to build strong client relationships leading to improved customer satisfaction and retention. Known for strategic problem-solving skills, communication abilities, and commitment to company values. Past roles have shown significant contributions toward team success and company growth.
Overview
7
7
years of professional experience
Work History
Company Representative
Freedom's Cleaning Company
Philadelphia
01.2023 - Current
- I am responsible for my father's cleaning company, not only as a worker but also as a company representative.
- I make calls, meet with clients, and set up appointments for cleaning.
- I also process the paychecks, send them out, and communicate with cleaning regarding how our company and workers are doing.
- Identified new business opportunities in order to expand customer base and revenue streams.
- Posted and updated content on company's website and social media outlets.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Reached out to clients regarding product experience and developed surveys to gain customer feedback.
- Provided excellent customer service to ensure customer satisfaction.
Receiving Dock Worker
Macy's
Philadelphia
10.2020 - 07.2022
- I worked with a group to unload trucks with merchandise.
- I was responsible for cleaning the dock, ensuring the clothes, and receiving and handling packages from UPS.
- I have two years of customer service experience, taking in deliveries, and sending out packages.
- Operated forklifts to move cargo around the dock area.
- Used electric forklifts and electric pallets to safely move pallets.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Secured items in truck by strapping over protective padding.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Utility Worker
Holy Redeemer Lafayette
Philadelphia
08.2018 - 07.2019
- I worked with a group in the kitchen, and we processed the food to be sent to the elderly.
- The job included cleaning the kitchen and utensils, keeping adequate supplies on hand, sanitizing work areas, maintaining a trash-free workplace, cleaning surfaces, helping retirees with food choices, and working with nurses to ensure the food was correct.
- Deep-cleaned machinery, vehicles, and facility areas weekly.
- Disassembled, cleaned, inspected, repaired, reassembled and tested machinery components.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Completed detailed inspections on equipment to check safety and functionality.
- Completed work orders accurately documenting services provided or repairs made.
Education
Associate of Arts - Business And Managerial Economics
Community College of Philadelphia
Philadelphia, PA05-2025
High School Diploma -
Swenson Arts And Technology High School
Philadelphia, PA06.2019
Skills
- Customer Skills and Relations
- Professional and strong work ethic
- Communications strategies
- Strategic planning
- Adaptability and flexibility
- Customer service
- Project management
- Market research
- Team building
- Strategic communication
- Effective communicator
- Creative
- Responsible
- Motivated
Languages
- Fluent in Albanian and English
- Bilingual
Activities
Over 60 Hours of Community Service
Languages
Albanian
Native/ Bilingual
References
References available upon request.
Timeline
Company Representative
Freedom's Cleaning Company
01.2023 - Current
Receiving Dock Worker
Macy's
10.2020 - 07.2022
Utility Worker
Holy Redeemer Lafayette
08.2018 - 07.2019
Associate of Arts - Business And Managerial Economics
Community College of Philadelphia
High School Diploma -
Swenson Arts And Technology High School
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