Kristi Portugal
Pittsburgh
Summary
Motivated Barback knowledgeable about safe food handling, cleaning standards and restocking procedures. Always looking to learn more about wine, liquor and mixed drinks in order to better serve customers.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Barback
Palm Palm
Sharpsburg
05.2025 - Current
- Supported bartenders by restocking supplies and preparing ingredients.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Assisted with inventory management by organizing and tracking stock levels.
- Collaborated with team members to ensure efficient service during peak hours.
- Prepared garnishes and glassware to enhance drink presentation and service speed.
- Communicated effectively with staff to coordinate customer orders and needs.
- Followed safety guidelines for handling beverages and cleaning chemicals responsibly.
- Prepared cocktails and beverages according to standard recipes.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Spa Manager
Evolve Wellness Spa
Pittsburgh
10.2023 - 06.2025
- Managed daily spa operations, ensuring high standards of service and cleanliness.
- Coordinated staff schedules to optimize coverage and enhance customer service.
- Assisted in training new employees on spa protocols and customer interaction techniques.
- Implemented spa promotions to attract new clients and retain existing customers.
- Monitored client feedback to improve services and address concerns promptly.
- Ensured compliance with health and safety regulations within the spa environment.
- Oversaw the maintenance of equipment and facilities for optimal performance and safety.
- Developed and implemented spa services policies, procedures and standards.
- Actively recruited and trained qualified professionals for all spa positions.
- Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Food Runner / Barback
Condado Tacos
Pittsburgh
11.2022 - 11.2023
- Delivered food orders promptly to guests at Condado Tacos.
- Collaborated with kitchen staff to ensure order accuracy and efficiency.
- Maintained cleanliness and organization of dining areas and service stations.
- Ensured compliance with health and safety regulations during food handling.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted in training new staff members on restaurant operations and procedures.
- Prepared ingredients according to standardized recipes and specifications.
Front Desk Receptionist
Evolve Wellness Spa
Pittsburgh
04.2022 - 10.2023
- Greeted clients warmly and created a welcoming atmosphere at the wellness spa.
- Managed appointment scheduling using specialized spa management software efficiently.
- Answered phone inquiries and provided information about services and promotions.
Food and Beverage Supervisor
SSA Group
Pittsburgh
04.2022 - 11.2022
- Supervised daily food and beverage operations to ensure quality service.
- Trained and mentored staff in food safety and customer service protocols.
- Managed inventory levels to maintain stock and minimize waste.
Massage Therapist
Evolve Wellness Spa
Pittsburgh
01.2021 - 04.2022
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
Host
Ichiban Waterworks
Pittsburgh
01.2010 - 01.2019
- Greeted guests warmly and ensured a positive dining experience.
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted servers by providing menu information and answering guest inquiries.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Handled guest complaints with professionalism and provided solutions effectively.
- Trained new hosts on procedures and customer service standards diligently.
- Maintained accurate waitlist information and communicated updates to guests clearly.
- Took reservations over phone and in person.
Education
Licensed Massage Therapist - Massage Therapy
Community College of Allegheny County
Pittsburgh, PA 08.2017 - 08.2018
Skills
- Inventory management
- Beverage preparation
- Team collaboration
- Cleaning protocols
- Alcohol compliance
- Attention to detail
- Time management
Affiliations
- Flow Art Performer with Longturn Music, a local promotional company that hosts House and Techno events around the city of Pittsburgh
- Promotional Team Member with Longturn Music
Timeline
Barback
Palm Palm
05.2025 - Current
Spa Manager
Evolve Wellness Spa
10.2023 - 06.2025
Food Runner / Barback
Condado Tacos
11.2022 - 11.2023
Front Desk Receptionist
Evolve Wellness Spa
04.2022 - 10.2023
Food and Beverage Supervisor
SSA Group
04.2022 - 11.2022
Massage Therapist
Evolve Wellness Spa
01.2021 - 04.2022
Licensed Massage Therapist - Massage Therapy
Community College of Allegheny County
08.2017 - 08.2018
Host
Ichiban Waterworks
01.2010 - 01.2019