Kristi Williams
Natrona Heights
Summary
Dedicated professional with over 11 years in billing management and customer service. Skilled in problem-solving, training staff, and collaborating with healthcare providers to enhance operational efficiency and ensure accurate billing. I excel in organization, conflict resolution with patients and am very effective with time management. I take a lot of pride in my work.
Overview
23
23
years of professional experience
Work History
Billing Specialist
Bissell Eye Care, LLC
Bakerstown
06.2014 - Current
- Sole Billing Specialist for a very successful, multi-location optometrist office.
- Resolved patient billing inquiries and discrepancies, enhancing patient satisfaction.
- Managed insurance claims submissions for eye care and medical services.
- Trained new staff on billing procedures and software applications, improving onboarding experience.
- Collaborated with healthcare providers to verify service authorizations.
- Answered customer inquiries regarding billing payments and account status.
- Investigated billing inaccuracies and processed refunds to maintain accurate financial records.
- Processed credit card transactions through point-of-sale terminals and online systems.
- Reviewed medical records to ensure accuracy of billing information.
Barista
Starbucks
Tarentum
07.2011 - 06.2014
- Prepared and served a variety of espresso-based beverages and blended coffees.
- Ensured clean and organized workstations and equipment for efficient operations.
- Operated point-of-sale systems to process transactions efficiently.
- Stocked and replenished inventory to ensure product availability.
- Provided exceptional customer service during busy peak hours.
- Interacted with customers to create positive in-store experiences.
- Collaborated with team members to foster a positive work environment.
- Handled daily morning rush of customers with calm, efficient service.
Manager
Long John Silvers & A&W
Kittanning
07.2003 - 07.2011
- Supervised and trained team members in food preparation and safety protocols, ensuring adherence to health standards.
- Monitored staff performance and swiftly addressed operational issues, maintaining a smooth workflow.
- Streamlined daily operations, improving service efficiency and boosting customer satisfaction.
- Implemented inventory management systems to optimize stock control processes.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Executed thorough opening, closing, and shift change procedures to uphold operational standards.
- Managed all deposits and end-of-day closing activities effectively.
Education
Bachelor of Science - Elementary Education
Indiana University of Pennsylvania
Indiana, PA05-2010
Skills
- Insurance claims management
- Billing software proficiency
- Revenue cycle management
- Payment processing
- Accounts receivable management
- Claims reconciliation
- Billing dispute resolution
- Invoice generation
- Medical coding
- Insurance verification
- Audit compliance
- Deductible management
- Month-end closing procedures
- Data entry proficiency
- Attention to detail
- Multitasking and organization
- Effective communication
- Problem solving
- Conflict resolution
- Customer relationship management
Timeline
Billing Specialist
Bissell Eye Care, LLC
06.2014 - Current
Barista
Starbucks
07.2011 - 06.2014
Manager
Long John Silvers & A&W
07.2003 - 07.2011
Bachelor of Science - Elementary Education
Indiana University of Pennsylvania