Kristian Pagan
Allentown
Summary
Dynamic and detail-oriented professional with extensive experience at WFS Worldwide Flight Services, excelling in ramp service and aircraft marshalling. Proven track record in team leadership and safety compliance, effectively training staff and optimizing operations. Skilled in loading and unloading, with a strong commitment to maintaining a secure and efficient work environment.
Overview
3
3
years of professional experience
Work History
Ramp Agent
WFS Worldwide Flight Services
04.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Connected electrical power unit and hoses to aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Assisted in the recruitment and onboarding of new warehouse employees, ensuring they were well-equipped with the necessary skills and knowledge to perform their roles effectively.
DOT Courier
Two Men and a Truck International
02.2023 - 04.2024
- Assisted in resolving client issues or concerns regarding deliveries, providing timely feedback to management for continuous improvement efforts.
- Collected payment upon delivery when necessary, maintaining accurate financial records and submitting receipts to accounting promptly.
- Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
- Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
Package Handler
UPS
08.2022 - 03.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Diploma -
Dieruff High School
Allentown, PA06.2022
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Safety procedures compliance
- Aircraft tug operation
- Marshaling aircraft
- Team leadership
- Ramp security
- Pushback and towing
- Baggage management
- Flexible schedule
- Warehouse safety
- Order picking
- Shipping and receiving
- Pallet jack operation
- Scheduling coordination
- Barcode scanning
- Attention to detail
- Time management
- Multitasking and organization
- Team collaboration
- Supervisory experience
- Employee training
- Performance monitoring
- Data analysis
- Damage control
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
WFS Worldwide Flight Services
04.2024 - Current
DOT Courier
Two Men and a Truck International
02.2023 - 04.2024
Package Handler
UPS
08.2022 - 03.2023
Diploma -
Dieruff High School
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