Summary
Work History
Education
Skills
Timeline
Generic

Kristie Copenhaver

Lock Haven

Summary

Dynamic Scheduling Coordinator at UPMC Susquehanna with a strong work ethic and exceptional problem-solving skills. Enhanced appointment management efficiency through advanced software and proactive conflict resolution, leading to improved service quality and operational flow. Proven ability to optimize staff coordination and elevate patient care through effective communication and meticulous attention to detail.

Work History

Scheduling Coordinator

UPMC Susquehanna
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.

COTA

UPMC Homecare
  • Assisted OTs with implementing Number individual treatment plans to help patients function independently.
  • Prepared and maintained treatment areas after daily use by cleaning and setting up equipment.
  • Monitored patients' performance in therapy activities by providing instruction and encouragement.
  • Collaborated with Number-person nursing staff, patient caregivers and family to develop discharge plans and discuss patient progress.
  • Implemented activities of daily living skills to maximize patients' functions and restore independence.
  • Used Software to maintain accurate documentation of patient progress toward goals.
  • Implemented and modified interventions teach patients how to live within limits of capabilities.
  • Improved patient outcomes by designing and implementing individualized treatment plans for clients.
  • Educated caregivers on appropriate therapeutic techniques, fostering a supportive environment for continued progress outside of therapy sessions.
  • Improved overall functioning of patients by addressing physical, cognitive, emotional, and social aspects in a holistic manner.

Education

Associate In Occupational Therapy Assistant - Occupational Therapy

Pennsylvania College of Technology
Williamsport, PA
01.1997

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Time management skills
  • Attention to detail
  • Schedule management
  • Staff coordination
  • Critical thinking
  • Scheduling proficiency
  • Effective multitasking
  • Customer service and support
  • Documentation and reporting
  • Program organization
  • Calendar coordination
  • Interpersonal relationships

Timeline

Scheduling Coordinator

UPMC Susquehanna

COTA

UPMC Homecare

Associate In Occupational Therapy Assistant - Occupational Therapy

Pennsylvania College of Technology
Kristie Copenhaver