Kristie Kinley
Williamsport
Summary
Entrepreneur Jewelry Designer with strong project management and marketing skills, backed by experience as a store owner. Known for enhancing client satisfaction and operational efficiency through effective communication and problem-solving. Proven track record in managing customer inquiries and project timelines, consistently achieving high-quality outcomes. Dedicated to ongoing professional development and skill enhancement.
Overview
31
31
years of professional experience
Work History
Jewelry Designer
Julez & JoJo
Williamsport
11.2013 - Current
- Crafted unique jewelry designs based on client preferences and industry trends.
- Coordinated project schedules while upholding rigorous design quality standards.
- Contributed to marketing efforts by attending trade shows and exhibitions for product promotion.
- Reviewed final products for quality assurance, making adjustments to meet customer expectations.
Receptionist Coordinator
Healthy Touch Day Spa
Williamsport
01.2022 - 08.2025
- Managed multi-line phone inquiries, delivering information on services and treatments.
- Processed payments while securely maintaining accurate client records.
- Tracked sales transactions and daily deposits using accounting software.
- Resolved customer complaints efficiently, ensuring minimal escalation.
- Prepared daily shift close reports and balanced cash register to reflect accurate transactions.
- Protected client rights by ensuring confidentiality of personal and financial information.
- Provided exceptional customer service through timely responses to inquiries.
Store Owner
Repeats
Williamsport
10.2013 - 06.2021
- Developed marketing strategies that attracted new customers and increased brand awareness.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Oversaw financial transactions while maintaining accurate sales and expense records.
- Organized community events to enhance store involvement and local engagement efforts.
- Handled customer inquiries, resolving issues promptly to ensure positive experiences.
- Performed daily operations, including store opening and closing, cashiering, and stocking merchandise.
- Supervised employee performance with a focus on productivity, efficiency, and cost savings.
- Negotiated vendor contracts for optimal pricing, significantly increasing profit margins.
Medicare Claims Processor
Blue Cross and Blue Shield
Williamsport
12.2010 - 01.2012
- Reviewed supporting documentation to ensure compliance with Medicare guidelines.
- Utilized claims processing software for efficient management of claim submissions and updates.
- Audited processed Medicare Part A and B files prior to finalization.
- Processed incoming Medicare Part A and Part B claims according to government regulations.
- Analyzed provider billing procedures for accuracy and adherence to applicable laws.
- Resolved discrepancies between medical records and insurance documents for Medicare claims.
- Tracked denials for Medicare Part A and B claims, including appeals from providers.
- Responded to inquiries from providers regarding status of submitted Medicare claims.
Bartender
Young Mens Republican Club
Williamsport
03.2009 - 01.2012
- Ensured cleanliness and organization of bar area at all times.
- Executed accurate cash transactions during peak hours.
- Greeted customers, delivering exceptional service consistently.
- Cultivated strong working relationships with team members through effective communication.
- Oversaw cocktail design, menu management, and inventory control while ensuring regulatory compliance.
Crew Trainer
Darden Corporation / Olive Garden
Williamsport
12.2005 - 01.2010
- Trained new staff on company standards and operational procedures.
- Engaged staff in role-playing exercises to improve customer service techniques.
- Organized team building activities to foster a positive work environment among crew members.
Food Truck Manager
Rainy Daze
Williamsport
03.2003 - 03.2005
- Oversaw daily operations of food truck, optimizing service efficiency and product quality.
- Crafted menu selections using seasonal ingredients that aligned with customer preferences.
- Established cleanliness standards to uphold a safe food preparation environment.
- Built relationships with local businesses to secure parking access for food truck.
Administrative Coordinator
HealthSouth Doctors Hospital
Coral Gables
01.1999 - 01.2003
- Coordinated patient admissions, ensuring accurate documentation and regulatory compliance.
- Managed insurance verification alongside pre-authorization processes for incoming patients.
- Trained new staff on admission procedures and hospital protocols to improve efficiency.
- Greeted patients and families, addressing inquiries and directing them to appropriate departments.
- Verified insurance information while securing necessary authorizations from insurers.
- Facilitated communication among physicians, nurses, and staff regarding patient care needs.
- Created comprehensive reports summarizing admissions data using Microsoft Excel.
- Maintained confidentiality of patient records in accordance with state and federal regulations.
Medical Billing and Collections Specialist
Apple Financial Services
Miami
04.1995 - 01.1999
- Resolved billing discrepancies with insurance companies and patients to ensure accuracy.
- Tracked payments from third-party payers, including Medicare and Medicaid, to sustain cash flow.
- Collected and managed patient account payments, reducing outstanding balances significantly.
- Monitored regulatory changes in healthcare billing practices to guarantee compliance.
- Maintained comprehensive records of all billing activities according to company policies.
- Entered procedure and diagnosis codes into billing software to enhance invoicing efficiency.
- Participated in training sessions to remain informed on industry trends and best practices.
Education
High School Diploma -
Williamsport Area Senior High School
Williamsport, PA06-1988
Skills
- Project management expertise
- Problem-solving skills
- Attention to detail
- Effective communication
- Production techniques
- Custom design solutions
- Innovative thinking
- Marketing strategies
- Task prioritization
- Self-motivation
- Decision making
- Claims analysis
- Conflict resolution
- Team collaboration
- Account management
- Professional service
Timeline
Receptionist Coordinator
Healthy Touch Day Spa
01.2022 - 08.2025
Jewelry Designer
Julez & JoJo
11.2013 - Current
Store Owner
Repeats
10.2013 - 06.2021
Medicare Claims Processor
Blue Cross and Blue Shield
12.2010 - 01.2012
Bartender
Young Mens Republican Club
03.2009 - 01.2012
Crew Trainer
Darden Corporation / Olive Garden
12.2005 - 01.2010
Food Truck Manager
Rainy Daze
03.2003 - 03.2005
Administrative Coordinator
HealthSouth Doctors Hospital
01.1999 - 01.2003
Medical Billing and Collections Specialist
Apple Financial Services
04.1995 - 01.1999
High School Diploma -
Williamsport Area Senior High School