Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Metzgar

Hanover Township

Summary

Dynamic supervisor with a proven track record at PDM Company, enhancing employee engagement through effective coaching and training. Skilled in operations management and budget development, I implemented cost-saving measures that significantly reduced expenses while driving sales growth. Committed to fostering a culture of continuous improvement and talent development.

Overview

29
29
years of professional experience

Work History

Supervisor/manager

PDM Company
07.1996 - Current
  • Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
  • Implemented cost-saving measures, resulting in significant reduction of operational expenses.
  • Established strong relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives.
  • Drove sales growth by identifying new opportunities and developing targeted strategies for market penetration.
  • Managed complex budgets effectively, balancing financial priorities to ensure long-term stability and profitability for the organization.
  • Collaborated with HR department to recruit top talent who contributed significantly towards achieving organizational goals.
  • Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
  • Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
  • Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
  • Championed change initiatives within the organization, fostering a culture of adaptability and continuous improvement among employees.
  • Spearheaded process improvements that led to increased productivity while maintaining high-quality output.
  • Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
  • Optimized resource allocation by analyzing performance metrics and making informed decisions based on data insights.
  • Increased team efficiency by streamlining processes and implementing organizational systems.
  • Enhanced employee retention rates through the development of comprehensive professional development plans for staff members.
  • Coached and supervised team members to outline clear job expectations and conduct reviews.
  • Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
  • Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
  • Improved inventory control methods resulting in reduced stock discrepancies.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.

Education

High School Diploma -

E. L. Meyers
Wilkes-Barre, PA
06.1992

Skills

  • Staff training and development
  • Employee onboarding
  • Operations management
  • Inventory management
  • Organizational development
  • Budget development
  • Shrink reduction
  • Human resources management
  • Store performance evaluations
  • Innovation management
  • Month-end closing
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Organizational improvement
  • Operations planning
  • Cross-functional communication
  • Reporting oversight
  • Talent development

Timeline

Supervisor/manager

PDM Company
07.1996 - Current

High School Diploma -

E. L. Meyers

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Kristie Metzgar