Kristie Sparks
York
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
22
22
years of professional experience
Work History
Laborer Foreman
Esj
08.2021 - Current
- Reported project progress, site problems and labor status to supervisors.
- Created work crew schedules and delegated assignments.
- Developed efficient work plans for projects.
School Bus Driver
Red Lion Bus
Red Lion
12.2019 - 08.2021
- Learned and followed school transportation procedures.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Reported bus malfunctions or repairs needed.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Prepared reports that stated total number of students, hours worked or mileage.
- Ensured compliance with state and federal transportation regulations.
- Reported student behavior incidents promptly to the appropriate personnel.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
Customer Service Representative
Lincoln General Insurance
York
01.2003 - 12.2019
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided administrative support as needed, including data entry and document preparation.
- Assisted in the transition from paper to digital filing systems, including scanning and categorizing documents.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
Education
GED -
Red Lion High School
Red Lion, PASkills
- Safety protocols
- Team building
- Customer service
- Record keeping
- Effective communication
- Data entry
- Attention to detail
- Time management
- Excellent communication
- Clerical skills
- Self motivation
- Records security
Timeline
Laborer Foreman
Esj
08.2021 - Current
School Bus Driver
Red Lion Bus
12.2019 - 08.2021
Customer Service Representative
Lincoln General Insurance
01.2003 - 12.2019
GED -
Red Lion High School