Kristin McCree
Greensburg
Summary
Dynamic professional with expertise in customer relationship management and sales strategy development, honed at Iron Rock Taphouse. Proven track record of increasing sales by targeting high-potential markets. Skilled in effective communication and team collaboration, consistently exceeding performance objectives and fostering client loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Professional
Eddie Merlot's Prime Aged Beef & Seafood Englewood
08.2025 - Current
- Cultivated relationships with clients to enhance customer loyalty and repeat business.
- Executed product presentations that showcased premium offerings and drove sales growth.
- Developed tailored solutions for customers, ensuring satisfaction and addressing unique needs.
- Collaborated with team members to optimize inventory management and product availability.
- Implemented feedback systems for customers, leading to improved service delivery and client engagement.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Kitchen Lead
Moreland's at Waterworks
07.2023 - 09.2025
- Supervised kitchen staff to ensure adherence to food safety standards.
- Coordinated daily meal preparation and service to optimize workflow efficiency.
- Trained new employees on kitchen procedures and equipment usage.
- Developed menu items and collaborated with chefs for seasonal offerings.
- Managed inventory control, minimizing waste through effective stock rotation.
- Implemented process improvements that enhanced overall kitchen productivity.
- Monitored food quality and presentation to meet restaurant standards consistently.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
Sales Professional
Moreland's at Waterworks
07.2023 - 09.2025
- Trained new hires on product knowledge and effective sales techniques to elevate team performance.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
- Reached performance objectives and generated over $Number in sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Lead
Iron Rock Taphouse
03.2023 - 07.2023
- Developed training materials for new staff, enhancing onboarding and operational efficiency.
- Analyzed customer feedback to refine service strategies, improving overall guest experience.
- Collaborated with kitchen staff to ensure timely service during peak hours, maximizing customer satisfaction.
- Mentored junior staff members, fostering a culture of teamwork and continuous improvement in service delivery.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Sales Trainer
Iron Rock Taphouse
02.2022 - 07.2023
- Developed and delivered engaging training modules for sales staff, enhancing product knowledge and customer interaction skills.
- Conducted role-playing sessions to simulate real-world sales scenarios, improving team confidence and performance.
- Collaborated with management to identify training needs based on sales metrics and staff feedback.
- Implemented assessment tools to evaluate trainee progress, ensuring alignment with organizational goals.
- Facilitated ongoing coaching sessions, providing constructive feedback to enhance individual sales techniques.
Sales Professional
Iron Rock Taphouse
02.2020 - 07.2023
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
Patient Account Representative
Excela Home Care and Hospice
05.2018 - 01.2020
- Updated and maintained accurate patient account information in electronic health record systems.
- Coordinated with healthcare providers to obtain necessary documentation for claim submissions.
- Assisted in resolving discrepancies within patient accounts, ensuring compliance with regulations.
- Supported team by training new staff on billing procedures and system navigation.
- Contributed to process improvements by identifying inefficiencies in account management workflows.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Kitchen Lead
Olive Garden Restaurant
02.2017 - 05.2018
- Facilitated communication between front-of-house and kitchen staff for seamless service delivery.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Sales Professional
Olive Garden Restaurant
06.2016 - 05.2018
- Analyzed market trends to identify opportunities for expanding service offerings and improving sales strategies.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
Culinary Associate
Westmoreland Hospital
02.2015 - 06.2016
- Assisted in food preparation and presentation, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to streamline food service processes for efficiency.
- Supported inventory management through regular stock checks and replenishment tasks.
- Prepared specialty dishes according to standardized recipes, enhancing menu offerings.
- Adhered to safety protocols and sanitation standards to promote a safe kitchen environment.
- Trained new staff on food handling procedures and operational best practices.
- Successfully balanced multiple tasks simultaneously while maintaining composure under pressure.
- Managed inventory levels effectively, reducing spoilage costs while maintaining adequate supplies for continued operation.
- Mentored junior staff members in proper cooking techniques and kitchen safety guidelines.
Home Health Aide
Community Home Health
04.2013 - 02.2015
- Assisted patients with daily living activities to promote independence and improve quality of life.
- Monitored vital signs and reported changes to healthcare team for timely intervention.
- Maintained accurate patient records to ensure continuity of care and compliance with health regulations.
- Collaborated with family members to educate on care plans and support strategies for patient well-being.
- Implemented safety protocols to create a secure environment for patients and reduce risks of accidents.
- Provided emotional support and companionship, enhancing patients' mental health and overall morale.
- Adapted care approaches based on individual patient needs, ensuring personalized support for diverse conditions.
- Trained new staff on best practices in patient care, fostering a collaborative team environment focused on excellence.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
High School Diploma -
Hempfield Area Senior High
Hempfield, PaNo Degree - General Studies
Westmoreland Community College
Youngwood, PAPhlebotomy Certification - Phlebotomy
National Career Institute
Belle Vernon, PA10.2016
Skills
- Customer relationship management
- Sales strategy development
- Product presentation techniques
- Effective communication
- Team collaboration
- Training and coaching staff
- POS system operation
- Upselling and cross selling
- Cash handling
- Client presentations
Certification
Phlebotomy Certification
Ramp certification
Former CPR and first aid certified
Former serve safe certificate holder
Timeline
Sales Professional
Eddie Merlot's Prime Aged Beef & Seafood Englewood
08.2025 - Current
Kitchen Lead
Moreland's at Waterworks
07.2023 - 09.2025
Sales Professional
Moreland's at Waterworks
07.2023 - 09.2025
Sales Lead
Iron Rock Taphouse
03.2023 - 07.2023
Sales Trainer
Iron Rock Taphouse
02.2022 - 07.2023
Sales Professional
Iron Rock Taphouse
02.2020 - 07.2023
Patient Account Representative
Excela Home Care and Hospice
05.2018 - 01.2020
Kitchen Lead
Olive Garden Restaurant
02.2017 - 05.2018
Sales Professional
Olive Garden Restaurant
06.2016 - 05.2018
Culinary Associate
Westmoreland Hospital
02.2015 - 06.2016
Home Health Aide
Community Home Health
04.2013 - 02.2015
High School Diploma -
Hempfield Area Senior High
No Degree - General Studies
Westmoreland Community College
Phlebotomy Certification - Phlebotomy
National Career Institute