Kristin Nanni
Philadelphia
Summary
Results-driven professional with expertise in process improvement and workflow management. Proven ability to enhance productivity and ensure safety compliance, leading to significant operational efficiencies.
Overview
26
26
years of professional experience
Work History
Sort Center Process Assistant
Amazon PNE5
03.2025 - Current
- Coordinated with cross-functional teams to optimize workflow and improve productivity.
- Analyzed operational data to identify areas for process enhancement and efficiency gains.
- Monitored equipment performance, reporting issues promptly to ensure minimal downtime.
- Supported compliance with safety regulations through regular audits and inspections.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
Inbound & Pick-to-Rebin Process Assistant
Amazon ORH3
10.2024 - 03.2025
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Executed inventory management tasks, maintaining accurate stock levels and organization.
- Supported team members by training new employees on standard operating procedures.
- Monitored performance metrics to identify areas for process improvement.
- Implemented, Participated, and gave Feedback in testing of new pick to rebin process
Outbound Ship Dock Process Assistant
Amazon MTN1
09.2021 - 10.2024
- Streamlined process documentation to enhance team efficiency and consistency.
- Monitored workflow metrics, identifying areas for improvement to boost productivity.
- Collaborated with cross-functional teams to resolve operational challenges swiftly.
- Trained new team members on standard operating procedures and safety protocols.
- Operated warehouse management systems to monitor logistics workflows and improve shipment tracking efficiency.
- Collaborated with team members to streamline shipping processes, reducing delays and enhancing service quality.
- Implemented process improvements that enhanced workflow efficiency, contributing to overall operational effectiveness in the shipping department.
- Proactively identified opportunities to improve operational efficiency by analyzing current workflows and proposing process improvements.
- Reduced shipping errors with diligent record-keeping and attention to detail.
- Maximized warehouse space utilization by effectively organizing storage locations according to item size, weight, and frequency of access.
- Used pallet jacks to load trucks and containers.
- Operated equipment such as forklifts to move outgoing shipments to loading area.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Outbound Ship Dock DEA Process Assistant
Amazon MTN1
09.2021 - 09.2024
- Streamlined process workflows to enhance operational efficiency and reduce delays.
- Trained new team members on standard operating procedures and safety protocols.
- Analyzed performance metrics to identify areas for process improvement and drive productivity gains.
- Led initiatives to enhance quality control measures, resulting in improved service consistency.
- Facilitated regular team meetings to discuss challenges and propose actionable solutions for workflow enhancements.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Completed forms, reports, logs, and records.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Volunteered to help with special projects of varying degrees of complexity.
IOL Team Lead/Problem Solver/Package Handler
Amazon EWR4
07.2015 - 09.2021
- Led team in daily operations, ensuring compliance with safety and quality standards.
- Mentored new employees, fostering skill development and promoting a collaborative environment.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Coordinated cross-functional communication between departments to streamline project execution.
- Developed training materials that improved onboarding experience for new hires.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Implemented solutions that enhanced productivity and reduced operational delays.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Looked outside known experience to find solutions and produce results.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
Shift Manager/Food Service Supervisor
Wawa
03.2007 - 12.2013
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, optimizing stock to reduce waste and enhance efficiency.
- Implemented process improvements, streamlining workflow to increase productivity.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Safety Account Manager
Airgas Safety
03.2007 - 05.2008
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Collaborated with sales and marketing teams to align strategies and drive revenue growth initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
Sales Specialist
Lowe's Home Improvement
08.2004 - 03.2007
- Guided customers in product selection to enhance shopping experience and meet project needs.
- Demonstrated product knowledge through effective communication, fostering customer trust and loyalty.
- Collaborated with team members to maintain organized sales floor and optimize inventory management.
- Trained new staff on operational procedures and customer service standards to ensure consistent service quality.
- Implemented strategic merchandising initiatives to drive store sales and improve product visibility.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Store Manager
Frank's Nursery and Crafts
05.2000 - 08.2004
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored staff to enhance customer service skills.
- Implemented inventory control measures to optimize stock levels.
- Developed promotional displays to increase product visibility and sales.
- Coordinated employee schedules to maintain optimal staffing levels.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06-2027
No Degree - Early Elementary Education/Liberal Arts
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
Archbishop Ryan High School
Philadelphia, PASkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Six sigma techniques
- Data entry
- Reporting and documentation
- Multitasking and time management
- Process improvement
- Workflow planning
- Critical thinking
- Microsoft office
- Inventory management
Accomplishments
Highest Transship Volume During Peak 2023
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Transship SME supporting all four corners
- Outbound IOL & Putback SME
- Problem Solve SME
- Collaborated with team of senior manager in the development of IOL & Putback training material and implemented training across all four corners.
- Participated in SLA at EWR9 (2018) and TLH2 (2024)
- Involved in Building Launches of MTN1 and ORH3; Partial Launch of EWR4
Timeline
Sort Center Process Assistant
Amazon PNE5
03.2025 - Current
Inbound & Pick-to-Rebin Process Assistant
Amazon ORH3
10.2024 - 03.2025
Outbound Ship Dock Process Assistant
Amazon MTN1
09.2021 - 10.2024
Outbound Ship Dock DEA Process Assistant
Amazon MTN1
09.2021 - 09.2024
IOL Team Lead/Problem Solver/Package Handler
Amazon EWR4
07.2015 - 09.2021
Shift Manager/Food Service Supervisor
Wawa
03.2007 - 12.2013
Safety Account Manager
Airgas Safety
03.2007 - 05.2008
Sales Specialist
Lowe's Home Improvement
08.2004 - 03.2007
Assistant Store Manager
Frank's Nursery and Crafts
05.2000 - 08.2004
Bachelor of Arts - Psychology
Southern New Hampshire University
No Degree - Early Elementary Education/Liberal Arts
East Stroudsburg University of Pennsylvania
High School Diploma -
Archbishop Ryan High School