Kristin Reffner
Pittsburgh
Summary
Dedicated Multi-Unit Sales Leader with a proven track record of meeting company goals. Employing organized practices to drive successful results. Thriving under pressure and excelling at adapting to new situations and challenges. Goal is to enhance the organizational brand by utilizing skills and expertise to make a lasting impact.
Overview
19
19
years of professional experience
Work History
District Manager
Banter by Piercing Pagoda, Signet Jewelers
03.2023 - Current
- Leading 11 stores with $15 million in annual sales-District ended #1 in Fiscal year 2024 in the Signet Banner
- Earned Signet’s Best trip for top 10% performance
- Hold teams accountable to meeting/exceeding Performance Excellence expectations in the key metrics through coaching to continuous improvement
- Developing teams by using company Leadership Traits as a guide to identify for improvement and then creating action plans for growth
- Responsible for control P&L in line with strong operational controls with daily and weekly operational processes including daily/weekly inventory counts, damages, supplies, and payroll
Regional Director
David's Bridal
08.2011 - 03.2023
- Led 15 teams with $20 million in annual sales
- Leveraged customer relationships
- Use customer data to shape programs and policies and drive customer satisfaction and loyalty throughout the customer lifecycle
- Use customer data to drive performance management and coaching
- Incorporated technology in every customer experience through company owned technology
- Identified patterns and trends in data quickly and accurately
- Made decisions based on analysis recognizing the wider business impact
- Spot potential problems and take action to resolve
- Contributes constructively to policy and strategy
- Direct, delegated & monitored functions or multiple teams
- Demand continuous improvement by setting clearly defined objectives
- Prioritize to meet changing business needs
- Spot and deal with low performance using coaching and feedback
- Negotiate, plan and manage resources and budgets to achieve objectives
- Actively promote and champion change to improve existing performance
- Generate innovative solutions
- Manage and sustain change processes in a structured way
- Flexible and adaptable in changing circumstances
- Can take a broad approach as a specialist and generalist
- Incorporating technology in every customer experience through company owned technology
- Communicate to influence and persuade
- Mobilize others to achieve results across functions or multiple teams
- Positively and simply explain decisions or actions to provide context and generate enthusiasm
- Recognize impact of own leadership style on others and vary it to gain hearts and minds
- Develop relationships and confidently influence other areas of the business to achieve results
- React to external influences and groups professionally and in line with policy guidelines
- Identify, coach and develop managers
- Articulates tasks and sets clear expectations for performance
- Observes, assesses and evaluates manager performance
- Diagnoses performance issues, provides constructive feedback and determines appropriate coaching and/or training approach
- Seeks feedback, internalizes and acts on others' feedback
- Celebrates success
Store Manager
David's Bridal
09.2005 - 08.2011
- Held leadership team accountable for modeling a customer first culture across all roles
- Led team to achieve profitability goals through performance based leadership
- Hired and developed a high performing team
- Executed all new processes, behaviors, and programs as assigned
- Focused on development of self and others
Education
Bachelor of Science - Hospitality Administration and Management
Indiana University of Pennsylvania
Indiana, PA08.2000
Skills
- Analyzing and Decision Making
- Customer Focus
- Managing Performance
- Managing Change
- Gaining Commitment
- Developing Self/Others
Timeline
District Manager
Banter by Piercing Pagoda, Signet Jewelers
03.2023 - Current
Regional Director
David's Bridal
08.2011 - 03.2023
Store Manager
David's Bridal
09.2005 - 08.2011
Bachelor of Science - Hospitality Administration and Management
Indiana University of Pennsylvania
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