KRISTIN SANTIAGO
Glenolden
Summary
Results-driven General Manager with a strong background in staff management and training. Skilled in fostering positive work environments and implementing cost control measures that improve efficiency and boost employee engagement. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
23
23
years of professional experience
Work History
General Manager
Dennys Restaurant
Essington, PA
01.2024 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented cost control measures, optimizing inventory management processes.
- Led staff training initiatives, enhancing team performance and customer service standards.
- Coordinated scheduling and staffing to align workforce with business needs effectively.
- Fostered a positive work environment, promoting employee engagement and retention strategies.
- Monitored financial performance, adjusting budgets to meet organizational goals effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Restaurant Manager/General Manager
Chili's Bar and Grill
Brookhaven, PA/ City Line
01.2021 - 01.2024
- Directed daily operations to ensure optimal guest experience and service quality.
- Trained and mentored staff on best practices for food safety and customer service protocols.
- Implemented inventory management systems to reduce waste and improve cost efficiency.
- Coordinated staff scheduling to maintain adequate coverage during peak hours and special events.
- Developed and enforced operational standards, resulting in consistent compliance with health regulations.
- Led team meetings to foster communication, boost morale, and promote collaborative problem-solving.
- Evaluated employee performance regularly, providing constructive feedback and facilitating professional development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager/ Other Job Codes
Dennys Restaurant
Essington, PA
03.2003 - 01.2021
- Oversaw daily operations ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored staff to enhance performance and improve service delivery.
- Managed inventory levels, reducing waste through effective stock control measures.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
- Ensured compliance with health regulations, maintaining a safe dining environment for guests and staff.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
High School Diploma -
Interboro High School
Prospect Park, PA06-2004
Skills
- Leadership and team building
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Staff training/development
- Inventory control
- Staff supervision
- Employee scheduling
- Labor cost controls
- Deadline oriented
Timeline
General Manager
Dennys Restaurant
01.2024 - Current
Restaurant Manager/General Manager
Chili's Bar and Grill
01.2021 - 01.2024
Restaurant Manager/ Other Job Codes
Dennys Restaurant
03.2003 - 01.2021
High School Diploma -
Interboro High School