Kristin Steiner
Douglassville
Summary
Results-driven office manager with over 9 years of experience in coordinating office operations and scheduling. Expertise in implementing inventory tracking systems and improving communication processes, leading to enhanced efficiency and team collaboration.
Overview
17
17
years of professional experience
Work History
Office Manager
Belles Tree Service, Inc.
Allentown, PA
10.2016 - Current
- Managed daily office operations, ensuring efficiency and organization within the team.
- Coordinated scheduling and logistics for field crews, optimizing resource allocation and time management.
- Implemented inventory tracking systems, enhancing accuracy of equipment and material supplies.
- Trained and mentored new administrative staff, fostering a collaborative work environment.
- Developed and maintained company policies, ensuring compliance with industry standards and regulations.
- Streamlined communication processes between departments, improving information flow across the organization.
- Oversaw financial record-keeping, enhancing budget management through detailed reporting practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Bartender
On The Border Restaurant
Allentown, PA
03.2014 - 12.2016
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring availability of high-demand products while minimizing waste.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Developed seasonal drink menus, incorporating current trends to attract new clientele.
Stock Room Associate
Christmas Tree Shops
Allentown, PA
08.2014 - 04.2016
- Organized stockroom inventory to enhance accessibility and streamline restocking processes.
- Collaborated with team members to ensure timely merchandise replenishment on sales floor.
- Trained new associates on proper stock handling and safety protocols to maintain efficiency.
- Implemented improved labeling system for inventory, reducing retrieval time for products.
Server/Bartender
Red Robin
Allentown, PA
01.2014 - 08.2014
- Handled customer inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Implemented upselling techniques, increasing overall sales through enhanced product knowledge.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender
Lou's 50 Yard Line Sports Bar
Bethlehem, PA
08.2012 - 01.2014
- Delivered exceptional customer service in high-volume environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, ensuring accurate transactions and balanced tills.
- Trained new servers on menu offerings and service standards to enhance team efficiency.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Frank's Pizza & Italian Restaurant
Bethlehem, PA
05.2009 - 08.2011
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed dining area to ensure cleanliness and readiness for guests throughout service.
- Collaborated with kitchen staff to communicate orders accurately and efficiently.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Biology
Lycoming College
WilliamsportAssociates Degree - Sports Management
Northampton Community College
Bethlehem, PA01-2014
High School Diploma -
Freedom High School
Bethlehem05-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Administrative support
- Payroll processing
- Clerical support
- Credit and collections
- Scheduling coordination
- Human resources
Timeline
Office Manager
Belles Tree Service, Inc.
10.2016 - Current
Stock Room Associate
Christmas Tree Shops
08.2014 - 04.2016
Bartender
On The Border Restaurant
03.2014 - 12.2016
Server/Bartender
Red Robin
01.2014 - 08.2014
Server/Bartender
Lou's 50 Yard Line Sports Bar
08.2012 - 01.2014
Server
Frank's Pizza & Italian Restaurant
05.2009 - 08.2011
No Degree - Biology
Lycoming College
Associates Degree - Sports Management
Northampton Community College
High School Diploma -
Freedom High School