I love to do learn new things and I love to help people with any chance that I get I love to see people smile My kids are my life and best friends I have a very open mind and love the outdoors I love to base my whole house and family around the bible Both my husband and I love to surround everything in the house around the Lord and the bible
Kristina Cortes
Macungie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Desk Work /Customer Service Representative
Lehigh Lux Auto Rental
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Care Aide
A.P.L.E
09.2021 - 02.2023
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Christian Book Store
Family Own Business
06.2017 - 04.2022
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in professional development workshops, conferences, and seminars to stay current on best practices in religious education teaching methodologies.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Emmaus High School
Emmaus 06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
Interests
Timeline
Desk Work /Customer Service Representative
Lehigh Lux Auto Rental
02.2023 - Current
Home Care Aide
A.P.L.E
09.2021 - 02.2023
Christian Book Store
Family Own Business
06.2017 - 04.2022
High School Diploma -
Emmaus High School
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