Kristine Benson
King of Prussia
Summary
Transitioning from customer-centric environment, developed skills in product knowledge and client interaction. Proficient in identifying customer needs and delivering tailored solutions. Seeking to leverage these transferrable skills in new and challenging role.
Overview
32
32
years of professional experience
Work History
Customer Service
Wawa
06.2008 - Current
- Managed and prioritized customer service requests to achieve prompt resolution.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Trained and managed associates in customer service and sales techniques.
- Managed customer service inquiries and complaints for customer satisfaction.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Reduced food waste by accurately portioning and packaging meat products for retail sale.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Inventory Merchandising Manager
Wawa
06.2008 - 08.2014
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Created detailed sales reports to track progress against goals, identifying areas for improvement regularly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Area Manager
Hollywood Video
01.2005 - 06.2008
- Established and monitored performance metrics to ensure assigned areas met or exceeded operational goals
- Developed and implemented staff training programs to ensure team members had the skills and knowledge needed to perform their roles
- Leveraged data analytics to identify areas of improvement and develop actionable plans to address those needs
- Developed a comprehensive market analysis that identified key trends and opportunities for improvement in assigned areas
- Conducted employee reviews to assess performance and identify areas for improvement
Administration
Ashton Hall & Terrace
01.2003 - 01.2005
- Managed payroll and benefits administration for 30+ employees
- Drafted and edited professional documents, ensuring accuracy and clarity
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Assisted with medical billing and coding, including entering patient information into the billing system
- Managed office equipment and supplies, ensuring all necessary materials were available when needed
Store Manager
Texaco
01.1995 - 01.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Package Handler
Roadway Package System
01.1993 - 01.1995
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Certification - Network And System Administration
Computer Learning Center
Bensalem, PA01-2001
Diploma - Academic
George Washington High School
Philadelphia, PA06-1992
Skills
- Customer Service
- Effective Communication
- Conflict Resolution
- Operational Efficiency
- Team Collaboration
- Task Management
Timeline
Inventory Merchandising Manager
Wawa
06.2008 - 08.2014
Customer Service
Wawa
06.2008 - Current
Area Manager
Hollywood Video
01.2005 - 06.2008
Administration
Ashton Hall & Terrace
01.2003 - 01.2005
Store Manager
Texaco
01.1995 - 01.2005
Package Handler
Roadway Package System
01.1993 - 01.1995
Certification - Network And System Administration
Computer Learning Center
Diploma - Academic
George Washington High School
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