Kristopher Brooks
Brownsville
Summary
Seasoned Estimator and Body Shop Manager with a proven track record of elevating AW Collision to unparalleled profitability within 11 months. Expert in Total Loss Understanding and adept at Repair Negotiations, I excel in claims investigations and time management. Renowned for transforming challenges into opportunities, enhancing operational efficiency, and leading teams to exceed company goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Estimator
AW Collision
Nashville
10.2024 - Current
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
- Maintained records of all vehicles serviced, including details about parts used, labor time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Estimator
Kilkeary’s Auto
Eighty Four
08.2023 - 10.2024
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Advised customers of repair plans, discussing payment options to finalize work orders.
Estimator
AW Collision
Nashville
01.2022 - 08.2023
- Blueprint and scope damages to prepare accurate repair estimates.
- Negotiate and reach mutual agreements of required repair process with insurance representatives.
- Provide excellent customer service through entire repair process, by providing daily and weekly explanations and updates to customers.
- Manage high volume of repairs within a 1.5 to 2 million dollar per month repair facility.
- Expertise knowledge in high end vehicle repairs such as Mercedes-Benz, BMW, Porsche, Audi and Lamborghini.
Body Shop Manager
Apple Collision Center, LLC
06.2020 - 01.2022
- Supervised and managed shop operations and tasks
- Took this location to never making a profit to the most profitable of 3 locations within 11 months of acquiring position through hiring quality technicians, utilizing past insurance knowledge to build insurance relationships and form DRP shop agreements.
Body Shop Manager
Serra Chevrolet, Buick, GMC
04.2012 - 06.2020
- Supervised a team of mechanics, painters, detailers and other staff members.
- Developed and implemented strategies to maximize efficiency and minimize costs.
Auto Field Estimator
Hanover Insurance
09.2010 - 04.2014
- Always met or exceeded expectations on yearly evaluations
- Completed field assignments accessing damage and writing accurate repair estimates.
- Reached agreed price with repair facilities, explained repair process with owner and issued payments for damages.
- Completed supplemental repair estimates for additional damages and monitored repair process while managing rental exposure.
Material Damage Reinspector
AIG Insurance
Nashville
08.2005 - 09.2010
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Inspected auto appraisals previously written by staff appraisers, independent appraisers and DRP shops for accuracy and adherence to company guidelines.
- Provided feedback and training to improve accuracy of repair estimating while exceeding company expectations.
Owner Operator/CEO
Brooks Appraisal Service
06.2001 - 08.2005
- Completed vehicle inspections for various insurance companies on fee per assignment basis
- Managed 8 appraisers over three state area.
- Identified new revenue generation opportunities to maximize bottom-line profitability
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
Inside Claims Adjuster/Bodily Injury Claims Specialist
Graward General/Acceptance Insurance
06.1996 - 05.2001
- Investigated and assessed damage to property and reviewed property damage estimates
- Directed claims negotiations within allowable limit of policy limits and supported successful litigations for advanced issues
- Resolved complex, severe exposure claims using high service oriented file handling
- Specialized in investigating and settling bodily injury claims
- Trained other claims staff members on proper handling and evaluation of injury claims
Education
Bachelor of Science - Biology
Middle Tennessee State University
Murfreesboro, TN06.2021
Skills
- Total Loss Understanding
- Claims Investigations
- Time Management
- Repair Negotiations
- CCC Pathways Appraisal Solutions
Certification
- Casualty Claim Law Associate through AEI.
- ASE certified in Damage analysis and estimating.
- Certified Porsche estimator through PCSS.
- I-Car Platinum certified in Estimating.
- Structural Damage Analysis through Chief Collision Technology
- Estimating Solutions for Profit – Sherwin Williams Automotive Finishes Corp.
Timeline
Estimator
AW Collision
10.2024 - Current
Estimator
Kilkeary’s Auto
08.2023 - 10.2024
Estimator
AW Collision
01.2022 - 08.2023
Body Shop Manager
Apple Collision Center, LLC
06.2020 - 01.2022
Body Shop Manager
Serra Chevrolet, Buick, GMC
04.2012 - 06.2020
Auto Field Estimator
Hanover Insurance
09.2010 - 04.2014
Material Damage Reinspector
AIG Insurance
08.2005 - 09.2010
Owner Operator/CEO
Brooks Appraisal Service
06.2001 - 08.2005
Inside Claims Adjuster/Bodily Injury Claims Specialist
Graward General/Acceptance Insurance
06.1996 - 05.2001
- Casualty Claim Law Associate through AEI.
- ASE certified in Damage analysis and estimating.
- Certified Porsche estimator through PCSS.
- I-Car Platinum certified in Estimating.
- Structural Damage Analysis through Chief Collision Technology
- Estimating Solutions for Profit – Sherwin Williams Automotive Finishes Corp.
Bachelor of Science - Biology
Middle Tennessee State University
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