Kristy Jean-Louis
Pamplemousses
Summary
With a genuine passion for delivering outstanding service, I am a dedicated professional skilled in both English and French. My enthusiasm for hospitality drives me to create memorable experiences for every guest. Trained to handle emergencies with composure, I excel in high-pressure situations and am committed to resolving issues efficiently. I thrive on building positive relationships and am always eager to contribute to a welcoming and exceptional environment.
Overview
6
6
years of professional experience
Work History
Accounts and Customer Officer
Aryza
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Maintain and update the finance data base; Assist with preparation of monthly management accounts
- Verify accuracy of financial transactions
- Provided personalized assistance, tailoring communication styles according to individual client needs
Customer Service & Financial Associate
Accenture
09.2021 - 06.2024
- Reduced company expenses, identifying areas of inefficiency and implementing cost-cutting measures.
- Assisted clients in adhering to the SLA and providing quality and productivity outcomes
- Proposed investment products to customers
- Ensuring all emails, phone calls and other means of communication are being responded accordingly ensuring client satisfaction
- Prepared detailed reports for executive management, highlighting key performance indicators and areas for improvement.
- Administered account transactions and responded to customer inquiries concerning our products.
Administrative Assistant
TRUM AFRICA Ltd
05.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Compile reports and maintain files and logs.
Front Desk Agent
Phronesis Consulting
03.2018 - 04.2019
- Collected room deposits, fees, and payments.
- Perform all check-in and check-out tasks and managing online and phone reservations
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
Education
Bachelor of Arts - Law And Management
Open University of Mauritius
Curepipe, Mauritius08.2026
Skills
- Effective communication skills
- Affability and friendliness
- Confident and assertive behaviour
- Hospitality
- Ability to remain calm under pressure
- Teamwork
- Proficiency in multiple languages
- Time and stress management
Accomplishments
- "Very Good" in Alliance Française (2011-2014)
- 2nd Prize in French Slam (2012)
- Completion Course in Internet and Computing Score Certification (2013)
- Regional Inter-College Athletic Championships (2015)
- "PASSED" in Australian Mathematics (2015)
Hobbies
- Reading
- Drawing
- Swimming
- Cooking / Baking
Languages
English
Native language
French
Proficient
C2
Arabic
Beginner
A1
Timeline
Accounts and Customer Officer
Aryza
07.2024 - Current
Customer Service & Financial Associate
Accenture
09.2021 - 06.2024
Administrative Assistant
TRUM AFRICA Ltd
05.2019 - 08.2021
Front Desk Agent
Phronesis Consulting
03.2018 - 04.2019
Bachelor of Arts - Law And Management
Open University of Mauritius
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