Kristyn Ginter
Ebensburg
Summary
Results-driven Bank Branch Manager with expertise in operations management, relationship building, and team coaching. Proven track record of enhancing customer satisfaction and streamlining workflows to achieve branch sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Branch Manager
FIRST NATIONAL BANK OF PA
West End, Johnstown
08.2025 - Current
- Oversaw daily branch operations, ensuring compliance with banking regulations and policies.
- Managed customer service initiatives to enhance client satisfaction and loyalty.
- Trained and mentored staff in sales techniques and product knowledge to improve performance.
- Developed strategies for branch sales goals, and balance sheet growth
- Worked in business and consumer banking, through lending deposit accounts, financial services and relationship building.
- Implemented best practices for cash handling and security measures within the branch.
- Enhanced operational efficiency by streamlining workflows and optimizing resource utilization.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Bank Branch Manager
First National Bank
Pittsburgh
08.2022 - 07.2025
- Managed daily branch operations, ensuring compliance with banking regulations and policies.
- Supervised staff performance, providing coaching to enhance customer service and sales skills.
- Developed strategies to improve customer satisfaction and retention through personalized service initiatives.
- Oversaw cash management processes, maintaining accuracy in transactions and record-keeping.
- Analyzed branch performance metrics to identify areas for operational improvement and increased efficiency.
- Facilitated training sessions for new employees on systems, procedures, and customer interaction techniques. Including leading the training sessions for all Relationship Banker courses for my market.
Bank Branch Manager
First Commonwealth Bank Corporation
Pittsburgh, PA
05.2018 - 07.2022
- Developed strategies for branch marketing campaigns to attract new customers.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
Education
Bachelor of Science - Communications, Marketing And Conflict Studies
Juniata College
Huntingdon, PA05-2012
Skills
- Operations management
- Communication and conflict resolution
- Loan origination
- Cross-selling strategies
- Relationship management
- Public speaking
- Attention to detail
- Cash handling
- Coaching and mentoring
- Staff training
- Sales leadership
- Credit analysis
- Teamwork and collaboration
Certification
Medallion Stamp Certified
Timeline
Bank Branch Manager
FIRST NATIONAL BANK OF PA
08.2025 - Current
Bank Branch Manager
First National Bank
08.2022 - 07.2025
Bank Branch Manager
First Commonwealth Bank Corporation
05.2018 - 07.2022
Bachelor of Science - Communications, Marketing And Conflict Studies
Juniata College