Krystal Martinez
Easton
Summary
Dedicated Licensed Esthetician with expertise in analyzing skin types and delivering customized facials and beauty treatments. Bilingual in English and Spanish, effectively serving a diverse clientele. Experienced in various skin therapies, maintaining hygiene standards, and enhancing customer satisfaction through high-quality services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician & Spa Attendant
Kalahari Resorts Spa
Pocono Manor
03.2025 - Current
- Performed professional skincare treatments, including facials and hydrafacial services, to enhance client satisfaction.
- Analyzed skin concerns to recommend tailored treatment plans and products.
- Educated clients on skincare routines and post-treatment care for optimal results.
- Provided customized body treatments, focusing on exfoliation, hydration, and rejuvenation.
- Maintained a clean, sanitary, and relaxing environment for treatments.
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Welcomed guests and coordinated spa attendant services, ensuring seamless and enjoyable experiences.
- Managed daily operations through efficient laundry management and inventory restocking, contributing to overall spa functionality.
FOH Supervisor & Digital Marketing Supervisor
El Rincon Caribe
Tannersville
04.2015 - Current
- Coordinated daily FOH and BOH restaurant operations, training new employees to ensure seamless service.
- Manage credit/cash transactions while delivering excellent service to maximize customer satisfaction
- Served and responded to customer inquiries about catering and reservations, enhancing customer engagement.
- Handled customer complaints or issues with a positive attitude, fostering a welcoming environment.
- Trained new employees on operational procedures to uphold service standards.
- Monitored inventory levels weekly to ensure adequate supplies for restaurant operations.
- Created engaging content for multiple social media platforms, such as TikTok, Instagram, and Facebook.
- Developed engaging content strategies for diverse social media platforms.
Esthetician
Lash Story Studios
Brodheadsville
03.2023 - 10.2023
- Educated clients on esthetic services with tailored recommendations for optimal skin and lash enhancement.
- Created custom lash sets to empower clients and enhance natural appearance.
- Applied classic, hybrid, and volume lash sets with precision and expertise.
- Performed brow and body waxing treatments in conjunction with facial treatments, including microdermabrasion and anti-aging facials.
- Delivered customized facials addressing specific skin types: dry, normal, oily, and acne-prone.
- Applied updated techniques to enhance client satisfaction and achieve desired aesthetic outcomes.
- Completed certificate program and returned as part-time employee to learn new techniques and build clientele under mentorship.
Education
Skincare & Esthetician Program -
The Beauty Institute
01-2023
HS Graduate -
Stroudsburg High School
01-2019
Skills
- Skincare treatments
- Facial techniques
- Lash application techniques
- Waxing procedures
- Client consultation
- Client engagement strategies
- Attention to detail
- Wellness techniques
- Workplace safety practices
- Relationship management
Certification
- LuxeLift Facial Treatment Certification, Circadia University
- Advanced Dream Facial Techniques Certification, Circadia University
- Professional Backbar Product Knowledge Training, Circadia University
- FarmHouse Fresh Certified Therapist, FarmHouse Fresh Organics & Naturals
- Hydrafacial Foundations Certification, 04/08/25, Successfully completed Hydrafacial Foundations online training (2.5 hours)
Languages
- English
- Spanish
Timeline
Esthetician & Spa Attendant
Kalahari Resorts Spa
03.2025 - Current
Esthetician
Lash Story Studios
03.2023 - 10.2023
FOH Supervisor & Digital Marketing Supervisor
El Rincon Caribe
04.2015 - Current
Skincare & Esthetician Program -
The Beauty Institute
HS Graduate -
Stroudsburg High School