Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Krystal Mitchell

Philadelphia

Summary

Service-oriented professional dedicated to delivering exceptional customer experiences that drive revenue growth. Expert in coordinating resources to align with business and customer demands. Proven sales strategist with strong organizational skills and effective communication abilities.

Overview

12
12
years of professional experience

Work History

Center Manager

ACE Cash Express Inc.
Philadelphia
10.2013 - 05.2025
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Established customer service standards and monitored staff performance against those benchmarks.
  • Resolved conflicts between customers and staff through effective communication.
  • Collaborated with senior leadership on initiatives to enhance operational efficiency.
  • Delivered exceptional client experiences by leading associates and managers effectively.
  • Led customer service initiatives, increasing satisfaction rates while addressing issues promptly.

Education

High School Diploma -

Germantown High School
Philadelphia, PA
06-2007

Some College (No Degree) -

Community College of Philadelphia
Philadelphia, PA

Skills

  • Employee training and development
  • Customer service excellence
  • Operational efficiency strategies
  • Conflict resolution techniques
  • Performance monitoring and evaluation
  • Team leadership and collaboration

References

References available upon request.

Timeline

Center Manager

ACE Cash Express Inc.
10.2013 - 05.2025

High School Diploma -

Germantown High School

Some College (No Degree) -

Community College of Philadelphia

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Krystal Mitchell