Kush Patel
King Of Prussia
Summary
Dynamic professional with a proven track record at Expedition Escape, enhancing customer satisfaction and fostering a positive gaming environment. Skilled in problem-solving and customer service expertise, adept at promoting inclusivity and collaboration. Achieved significant player retention through creative event management and effective communication, demonstrating a blend of interpersonal skills and online tools proficiency.
Overview
2
2
years of professional experience
Work History
Game Master
Expedition Escape
01.2024 - 08.2024
- Explained company policies, game rules and safety requirements.
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Implemented effective anti-cheating measures, maintaining a fair playing field for all participants.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
- Managed events to increase player participation and retention rates within the gaming community.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Planned and set up games with specific subject matter and stories.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Developed creative solutions for unique player requests, fostering a positive gaming environment.
Host/Server
King Of Prussia Tavern and Grill
07.2023 - 11.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Seated patrons based on guest preferences and seating availability.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Team Sports Associate
Dicks Sporting Goods Distribution Center
02.2023 - 06.2023
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Brand Ambassador
GAP Inc
07.2022 - 01.2023
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Education
Bioengineering
Montgomery County Community College
Blue Bell, PABioengineering
Penn State Altoona
Altoona, PA05.2024
Skills
- Customer relations
- Customer service expertise
- Collaborative leadership
- Inclusivity awareness
- Online tools proficiency
- Interpersonal and written communication
- Effective communication
- Problem-solving
Timeline
Game Master
Expedition Escape
01.2024 - 08.2024
Host/Server
King Of Prussia Tavern and Grill
07.2023 - 11.2023
Team Sports Associate
Dicks Sporting Goods Distribution Center
02.2023 - 06.2023
Brand Ambassador
GAP Inc
07.2022 - 01.2023
Bioengineering
Montgomery County Community College
Bioengineering
Penn State Altoona
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